Job Title: Customer Service Representative
Duration: 12 Months (Possibility of extension)
Location: San Diego, CA 92123 (On-site but may have hybrid options in the future)

Job Description:
This is a Call Center role, so they would be responsible for handling inbound and outbound calls (approx. 50-60 per day) with customers, providers, business partners, and staff members regarding the products offered by First Dental Health. Call average is between 4-6 minutes and requires documentation of each call. We’re looking for a punctual and reliable team player who can easily adapt to change, as well as work independently. It requires being in front of a computer with a telephone headset on during the hours of operation.

• What technologies or systems will this contingent worker be utilizing? Excel, Outlook, Teams, Word, SharePoint, printers, internal CRMs SalesLogix and DVCN
• If a candidate does not have all the technologies listed, would there be technologies you would consider “similar” and/or “transferable” for this position? We don’t have other options, but there is training involved.

Skills Preferred:

• Ability to follow instructions on all tasks
• Detail Oriented/Organized/sense of urgency in completing tasks thoroughly and on time
• Comfortable with technology, PCs specifically with Windows and Microsoft Office tools
• Spanish speaking. 

Nice to Have: 

• Strong Excel skills
• Ability to find and communicate ideas for better processes
• Dental Experience

Notes:

• Could this contract position lead to a potential full-time role? If yes, what is typical the conversion salary? *Reminder, if we do consider applicants for full-time, they will still go through Principal’s regular hiring process. Yes, and we’d maintain the same salary
• What is the size and culture of the team? This team member will be part of a team of 4 that support and works with approx. 15 different team members in office and remotely. The culture is casual, but accountable.
• Will this person interact with any other Principal departments? Only if needed to troubleshoot if there are software or equipment issues to resolve.
• What does the interview process look like for this opening? We prefer to do an onsite interview, which allows the candidate to see the space they may be working in.
• At least 2 years in a customer service environment.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.00/hr.