Title: Field Service Technician II 
Location: Fort Atkinson, WI 53538
Duration: 3 months (Temp to Perm)
Shift: Training would be Monday - Friday 8 am – 5 pm for the first couple weeks until they are released to the field. Tuesday - Saturday 9 am - 6 pm with 1hr break. Will there be OC (on call)? Yes, rotation based
Payrate: $22/hr on W2

Notes:

• Is this position remote or in person? Remote, tech will dispatch from their home
• What will the primary day-to-day responsibilities entail for this person? See Job Description below
• What are the TOP 2 required skills that candidates must have? Previous experience in field services dispatch requiring travel and hands on experience with laptop, desktop, and printer repair.
• Will there be shift differentials? No
• How many overall years of experience should this person have? 1-2 years hands on experience is preferred
• Do they need any specific certifications or education? CompTIA A+ required.
• Any manufacturer’s cert such as Fuji, Lenovo, Lexmark etc. is a plus
• If contract to hire what is the conversion rate? $22 hr
• How many miles per day will the contractor be driving? Varies, 50 - 150 depending on case
• What radius range should candidates be located from the job location? 25 miles
• What is the exact work location or city, state, or zip? Fort Atkinson, WI 53538
• How soon will the candidate review and interviews start? ASAP

Job description :
As a Field Technician, you will be the primary onsite point of contact for technical and service-related needs. You will troubleshoot, install, configure, and repair laser printers, wide-format printers, kiosks, POS systems, and related hardware/software. When necessary, you will partner with Level II or Lead Technicians to ensure issues are resolved accurately and within required timelines.

This is a customer-facing, travel-based role supporting multiple clients through hands-on break/fix, IMAC, and project work at various locations. You will manage all administrative requirements tied to assigned cases, including scheduling onsite visits, ordering and tracking equipment, coordinating returns, providing real-time case note updates, and completing required communications.

Daily travel is required, and you will participate in an after-hours on-call rotation for assigned areas. Availability for nights and weekends is required as part of the on-call schedule.

Key Responsibilities:

• Diagnose and resolve issues with printers, kiosks, and POS systems.
• Install, configure, and maintain hardware and software.
• Perform routine maintenance to optimize equipment performance and reliability.
• Provide clear technical support to customers onsite and by phone.
• Maintain accurate service documentation and meet quality and compliance standards.

Qualifications:

• Strong knowledge of printers, computer hardware, and software.
• Demonstrated troubleshooting and problem-solving skills.
• Excellent communication, professionalism, and customer service skills.
• Ability to manage multiple priorities and work independently or collaboratively
• Ability to lift up to 50 lbs.

  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 21.00/hr.