Job Title: Repair Coordinator II
Duration: 03 months (Up to 2 years for the right candidate)
Location: Lanham, MD 20706
Hours: 7:30 AM – 4:00 PM (possible overtime)

Important Note: This is NOT a warehouse position.

About Us
The Federal Technical Center (FTC) serves as the premier subscriber depot, delivering unparalleled service to the U.S. Federal Government Market Division customer base.

Position Summary

• The Repair Coordinator is responsible for the proper receipt and tracking of customer subscriber equipment, primarily 2-way radio communication devices.
• This includes receiving deliveries, unpacking boxes, validating data, engaging with customers, and entering device and customer information into the system.
• The ideal candidate is:
• Goal-oriented
• Self-motivated
• Detail-focused
• Professional in demeanor and communication

Key Responsibilities

• Receive, unpack, and validate customer devices in the system
• Engage with customers regarding equipment status and processing
• Perform accurate data entry of device and customer information
• Handle customer assets with care and professionalism
• Collaborate with FTC Service & Sales Teams and direct customer contacts
• Meet ISO9001 and internal service level objectives
• Interface assertively and positively with FTC personnel
• Maintain accountability for workflow and results
• Use FTC’s Oracle-based Service Operating System
• Adhere to company policies and service cycle targets
• Demonstrate flexibility and positivity during peak periods (overtime may be required)

Main Responsibilities

• Proficiency in Google Suite and Microsoft Excel
• Typing speed of at least 30 WPM
• Ability to lift up to 35 lbs
• Strong written and verbal communication skills
• Organizational skills and multitasking ability
• Customer service experience
• Team collaboration
• Answering and filtering incoming calls
• Ability to work in a fast-paced environment under time constraints
• Learn and use FTC Service Operating Systems (Oracle, Excel, Salesforce, Dialpad)
• Follow detailed work instructions
• Accountability and reliability
• Positive attitude under pressure
• Individual contributor and team player
• Decision-making with minimal supervision over time
• Strong work ethic and problem-solving skills

Required Qualifications & Skills

• Typing speed of at least 30 WPM
• Excellent written and verbal communication
• Strong organizational and multitasking skills
• Ability to address service-level challenges across all FTC personnel
• Experience in fast-paced environments with time-sensitive goals
• Proficiency in Google Suite and Microsoft Excel
• Willingness and ability to learn new systems quickly
• Accountability and self-motivation
• Effective problem-solving skills
• Ability to lift boxes up to 35 lbs
• Initiative and sound decision-making with minimal supervision
• Team player and self-sufficient contributor
• Strong work ethic and professional demeanor

Key Contributions (First 90–120 Days)

• Become fully proficient in using internal platforms
• Transition from trainee to self-sufficient agent
• Deliver consistent, high-quality performance and reliability

Must-Have Qualifications

• As listed in responsibilities above
• Mid-level experience required

Software Proficiency

• Oracle
• Excel
• Salesforce
• Dialpad

Team Structure & Reporting

• Department Function:
• Receiving Department – scanning, unboxing, organizing, and system entry of deliveries. Additional duties include email and phone support.

  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.00/hr.