Job Title: Product Operations Project Manager
Duration: 6 months
Location: Onsite in MPK/NYC/SEA
 
Overview
The Product & Regulatory Operations org is a vital part of Client's commitment to user and business safety on its platforms, delivering operations for emerging and critical priorities across Client and Global Operations and in close partnership with product/eng, legal and XFN stakeholders.
As a Product Operations Project Manager, you will work on projects that will help drive growth, engagement, and quality of Client’s products. We are looking for experienced professionals with a strong background in program/project management, excellent communication skills, and a proven ability to build and maintain relationships with global stakeholders.
Your role involves aiding in planning, executing, and monitoring projects, possibly developing plans, tracking progress, and updating stakeholders. The ideal candidate will promote cross-functional engagement and communicate program progress to key stakeholders. Additionally, we seek someone who has a passion for diving deep to understand where and how these are manifesting on our platforms.
This individual has a demonstrated ability to leverage large data sets and advanced tooling. They also will have strong analytical & investigative skills and should be comfortable with ambiguity and experimentation.
 
Responsibilities

• Support project scope, develop and execute project plans for supported programs
• Drive effective, concise, and persuasive program communications/collaboration, including:
• Root cause analysis
• Internal/external escalations coordination
• Communications to leadership
• Business recommendations for broader stakeholder groups
• Identify gaps in strategy, systems, and processes to support growth at scale
• General program management to define project scope, develop and execute plans, and drive risk and compliance activities
• Showcase grace under pressure and ensure effective and timely collaboration with multiple internal stakeholders
• Adapt to changing requirements and prioritize escalation requests effectively
• Apply strong analytical and investigative skills, including experience leveraging large data sets and advanced tooling

 
Minimum Qualifications

• 10+ years of experience in operations for a tech company, consulting, operations, or similar roles
• Strategic thinking with a proven track record of enhancing customer experience through innovation and continuous improvement
• 7+ years of project or program management experience in a corporate environment
• Strong communication skills and ability to build relationships and influence stakeholders across functional boundaries and globally
• Ability to make judgments under tight deadlines and competing priorities
• Proficiency/basic knowledge in analytical tools (e.g., Excel, SQL) for driving analytics, reporting, and operational decision-making
• Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others
• Experience communicating effectively via various formats, time zones, and audiences, including within operations teams and with key stakeholders and senior leadership

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 84.21/hr.