Role: Bilingual Platform Implementation Manager 
Location: Remote (Preferred locations: New York City, San Francisco; Open to: Phoenix, Los Angeles, Denver, Chicago)
Duration: 6 Months

Note: Fluency in English and Chinese or Spanish
 
Overview: Join the Clients Commerce Platform team, where you will play a crucial role in providing a best-in-class onboarding experience for SMB merchants. As a Platform Implementation Manager, you will ensure a seamless transition for merchants to our innovative software-as-a-service products, delivering top-tier support and fostering strong relationships.
 
Key Responsibilities:

• Drive merchant onboardings and implementations with clear, concise communication
• Deliver strong presentations and handle merchant frustrations with grace and support
• Train merchants on clients Online Ordering product and functionality
• Leverage tech-savviness and curiosity to troubleshoot merchants' technical issues
• Become a product expert and cross-functional subject matter expert on Online Ordering
• Collaborate and support sales and account management teams with merchant implementation challenges
• Share product and operations feedback with the team to enhance offerings
• Meet high standards of internal and external service and timeline goals
• Highlight opportunities for leadership to improve team workflows and merchant success
• Achieve immediate results and adapt to an evolving work environment
• Look for ways to improve and shape the direction of the company

Required Qualifications:

• Fluency in Chinese or Spanish
• Bachelor's degree or equivalent work experience
• 3-5 years of experience in onboarding, implementation, project management, and/or account management
• Able to complete tasks accurately, effectively, and on time with superb attention to detail
• Experience working successfully cross-functionally with individual contributors
• Excellent external and internal customer presentation and communication skills
• Tech-savvy: curious and able to troubleshoot technical issues before escalating

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 42.76/hr.