Product Owner
Spectraforce
Toronto, Ontario
2 hours ago
Job Description
Title : Product Owner
Duration: 12 months of assignment (Possibility of Extension, FTE)
Location: Toronto, ON M5G 3C2 (Hybrid schedule)
Role mandate: lead and support credit card workstream and support volume
The Digital Product Manager will lead the vision, strategy, and execution of key deliveries for Retail Assisted Channels Platform, ensuring seamless integration across assisted and digital channels. This role bridges business objectives with technology capabilities to deliver modernized, customer-centric experiences for frontline teams and clients. The Focus for this leader will be on Credit Card servicing transactions on our Retail Banking Platform.
Key Responsibilities:
• Define and communicate the product vision and roadmap for Credit Card Servicing aligned with the Assisted Channels Platform strategy.
• Own the end-to-end product lifecycle: ideation, backlog prioritization, development, testing, and retirement, working alongside Product and Process Managers.
• Create and maintain a prioritized product backlog that maximizes business value and customer experience, including capability to complete business cases and assess project benefits as needed. Prioritization must be defined according to a measurable system.
• Create and track measurable KPIs and OKRs.
• Act as the voice of the business and owner of the user experience, collaborating with frontline teams, technology partners, and leadership to clarify requirements and acceptance criteria.
• Facilitate product discovery sessions, sprint reviews, and roadmap presentations
• Prioritize features that alleviate pain points and improve assisted channel journeys
• Ensure seamless integration and stability across platforms to enhance frontline productivity
Qualifications
• 3–5 years of experience as a Product Owner or in product management within financial services or retail banking
• Credit card background
• Strong understanding of Agile methodologies and tools (e.g., Jira, Confluence).
• Excellent communication, stakeholder management, and decision-making skills.
• Familiarity with assisted channel technologies/ platforms is an asset.
• Analytical mindset with ability to use data for product decisions, tracking and benefit analysis.
• Knowledge of digital transformation trends and omnichannel strategies.
• Experience in managing complex IT delivery processes and integrations.
Nice To Haves:
• Strong communication to stakeholders - able to speak concisely
Education:
• Postgraduate or graduate degree in business, Computer Science, or related field
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 77.00/hr.
Duration: 12 months of assignment (Possibility of Extension, FTE)
Location: Toronto, ON M5G 3C2 (Hybrid schedule)
Role mandate: lead and support credit card workstream and support volume
The Digital Product Manager will lead the vision, strategy, and execution of key deliveries for Retail Assisted Channels Platform, ensuring seamless integration across assisted and digital channels. This role bridges business objectives with technology capabilities to deliver modernized, customer-centric experiences for frontline teams and clients. The Focus for this leader will be on Credit Card servicing transactions on our Retail Banking Platform.
Key Responsibilities:
• Define and communicate the product vision and roadmap for Credit Card Servicing aligned with the Assisted Channels Platform strategy.
• Own the end-to-end product lifecycle: ideation, backlog prioritization, development, testing, and retirement, working alongside Product and Process Managers.
• Create and maintain a prioritized product backlog that maximizes business value and customer experience, including capability to complete business cases and assess project benefits as needed. Prioritization must be defined according to a measurable system.
• Create and track measurable KPIs and OKRs.
• Act as the voice of the business and owner of the user experience, collaborating with frontline teams, technology partners, and leadership to clarify requirements and acceptance criteria.
• Facilitate product discovery sessions, sprint reviews, and roadmap presentations
• Prioritize features that alleviate pain points and improve assisted channel journeys
• Ensure seamless integration and stability across platforms to enhance frontline productivity
Qualifications
• 3–5 years of experience as a Product Owner or in product management within financial services or retail banking
• Credit card background
• Strong understanding of Agile methodologies and tools (e.g., Jira, Confluence).
• Excellent communication, stakeholder management, and decision-making skills.
• Familiarity with assisted channel technologies/ platforms is an asset.
• Analytical mindset with ability to use data for product decisions, tracking and benefit analysis.
• Knowledge of digital transformation trends and omnichannel strategies.
• Experience in managing complex IT delivery processes and integrations.
Nice To Haves:
• Strong communication to stakeholders - able to speak concisely
Education:
• Postgraduate or graduate degree in business, Computer Science, or related field
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 77.00/hr.