Description:? FIELDGLASS COMMENTS SECTION – Required Information (DO NOT INCLUDE IN RESUME)When submitting a candidate, please ensure the following details are provided: ? Candidate’s Location: Specify city and state (mandatory). ? Skillset Alignment: Briefly summarize how the candidate’s experience and skills align with the role’s requirements. ?? Requested Time Off: Include any pre-planned time off (e.g., vacations). ? Work Authorization Status: Clearly state if the candidate is authorized to work in the U.S. Note: The IS Department cannot consider candidates requiring sponsorship. ? Pacific Time Zone Availability: Confirm if the candidate is comfortable working Pacific Time Zone hours, regardless of location. ? The hiring manager has been actively searching for candidates on LinkedIn. If the LinkedIn profile is not updated, make sure to note how their experience fits the role in the submittal summary. USC’s most recent request is to include the LinkedIn profile in the submittal comments in Fieldglass.? USC Medical Enterprise IS Department – Resume Expectations: ? Resumes must be professional and error-free—submissions with grammar, spelling, font inconsistencies, or misaligned bullet points will not be considered. ? Verb tense consistency is crucial (use past tense for completed work, present tense for ongoing responsibilities). ? Do not include the company logo or name in the resume title or document.? Work History: ? The IS Department emphasizes continuity of a candidate’s work history. There is more flexibility with this role***** ?? Four or more job changes within a two-year period, or extended unemployment exceeding three months, may be a concern.? Remote Work and Onsite Expectations:100 % On - Site, Local candidates Only Communication: ? Candidates must demonstrate strong communication skills in meetings and with stakeholders. ? Ensure candidates are vetted for their ability to communicate effectively.Summary:? Location: 2011 N. Soto St, Los Angeles, CA 90032? Campus: Medical Enterprise? Job Title: Desktop Support Tech ? Openings: 3? Assignment Length: 6 months (possible extension)? Pay Rate: $26/hr - $30/hr ? Markup: 40%? Max Bill Rate: $42.00? Schedule: 8:00 AM – 5:00 PM? Interview Process: 2–3 steps (Video/Teams)? Dress Code: Business CasualSummary:The Desktop Support Technician is responsible for the support of the user community. This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows: imaging of PC's, Laptop's and MAC's using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required.Minimum Education:High school or equivalent requiredAssociate's degree in a related field preferred MUST HAVE: - Please pre-vet candidates to ensure clear and effective communication skills.Minimum 6 months' experience in IT up to two years required.Experience with or exposure to the following:o Cerner o Footprintso KronosExperience in Desktop support Accountabilities:Provide technical and troubleshooting assistance to Keck Medicine of USC end users as requiredProvide technical and troubleshooting assistance to Keck Medicine of USC end users as required.Adhere to Keck Medicine of USC IT processes and practices.Identify and recommend ways to improve processes to Keck Medicine of USC IT Client Services team.Communicate and escalate customer service issues to management in order to resolve quickly and efficiently.Responds to questions from users or escalates their issues to an IT manager at Keck Medicine of USC IT.Assist in the installation, repair and maintenance of work stations at all Keck Medicine of USC hospitals and clinic locations.Prepares defective parts for shipment to manufacturer.Assist in maintaining records or parts inventory for spare equipment.Attends vendor training workshops to gain proficiency in workstation and peripheral equipment servicing.Ability to perform on-call duties.Performs other duties as assigned.Medical Enterprise - Non-Clinical Onboarding - Must complete all onboarding requirements prior to the start date, with no exceptions.Background Checks Social Security Trace — confirm 7 years worked and lived, as found by SSN trace County Criminal (Felony & Misdemeanor) — 7 years Federal Criminal — 7 years National Criminal Search (Widescreen Plus) National Sex Offender Registry State Healthcare Sanctions OIG/SAM (Office of Inspector General/System for Award Management)Education Provide proof of High School diploma or equivalent (GED)Employment List 3 previous employers; at least 2 must be verifiedOther Required Documents HIPAA training acknowledgment Application form Temporary Worker Agreement Harassment & Discrimination pamphletMedical and Immunization Requirements (All items are billable EXCEPT for the Drug Screen)Immunity Documentation (Bloodwork or Vaccination Records) Provide documentation/titers OR vaccine records for: MMR (Measles, Mumps, Rubella): 2 shots Varicella (Chickenpox): 2 shots Hepatitis B: 3 shots Must be fully vaccinated for MMR and Varicella.Hepatitis B Vaccination May be declined (no exemption form required), but declination form must be on file (supplier can provide).Tuberculosis (TB) Test Must be completed yearly. Documentation must show: Date of test. Result was read within 24–48 hours. For positive history: submit chest x-ray results.Drug Screening — 9 Panel, No THC (effective May 20, 2024) Required substance screening for: Amphetamines Barbiturates Benzodiazepines Cocaine metabolite Opiates (Codeine, Morphine, Hydrocodone, Hydromorphone) Oxycodone Phencyclidine Methadone PropoxypheneInfluenza Vaccine (Current Season) Required November 1st – May 30th. Not needed if starting between May 1st and September 1st (recommended to get vaccine af Enable Skills-Based Hiring No Working Job Titletry { var fgTooltip = new FG.Tooltip({ element: $('#cf_descz16090114353534332023901'), text: "Complete\x20this\x20field\x20if\x20the\x20job\x20title\x20varies\x20from\x20the\x20default."}).initialize();} catch(err) {} Desktop Support Technician IMarkup Categorytry { var fgTooltip = new FG.Tooltip({ element: $('#cf_descz16090116584442947199901'), text: "Markup\x20Category\x20reflects\x20the\x20markup\x20percentage\x20that\x20is\x20used\x20for\x20a\x20job\x20title\x20regardless\x20of\x20how\x20the\x20job\x20is\x20classified\x20for\x20operational\x20purposes."}).initialize();} catch(err) {} ProfessionalShift Details/Expected Working Days and Hourstry { var fgTooltip = new FG.Tooltip({ element: $('#cf_descz16090112563429267705901'), text: "Provide\x20the\x20detail\x20regarding\x20the\x20day\x2Ftime\x20the\x20temporary\x20employee\x20will\x20be\x20expected\x20to\x20be\x20on\x20assignment.\x20\x20For\x20example,\x208am\x2D5pm\x20M\x2DF."}).initialize();} catch(err) {} SEE JDDress Code/Special Attiretry { var fgTooltip = new FG.Tooltip({ element: $('#cf_descz16090114571501403855901'), text: "Specify\x20the\x20dress\x20code\x2Fspecial\x20attire\x20expectations\x20for\x20this\x20request."}).initialize();} catch(err) {} SEE JDDoes this position require driving?try { var fgTooltip = new FG.Tooltip({ element: $('#cf_descz16090115001809423357901'), text: "Will\x20the\x20temporary\x20employee\x20be\x20required\x20to\x20drive\x20a\x20vehicle\x3F\x20\x20If\x20Yes,\x20the\x20Trojan\x20Talent\x20Source\x20team\x20will\x20validate\x20that\x20candidates\x20possess\x20the\x20appropriate\x20license."}).initialize();} catch(err) {} NoWill resource have direct patient contact?try { var fgTooltip = new FG.Tooltip({ element: $('#cf_descz16120216055984393401901'), text: "Resources\x20that\x20are\x20in\x20direct\x20contact\x20with\x20or\x20close\x20proximity\x20to\x20patients\x20require\x20additional\x20screening\x20\x28including\x20vaccinations,\x20physical\x20exam,\x20drug\x20test,\x20etc.\x29\x20before\x20the\x20worker\x20can\x20start"}).initialize();} catch(err) {} NoHIPAA training required?try { var fgTooltip = new FG.Tooltip({ element: $('#cf_descz16090115033171530109901'), text: "Does\x20the\x20temporary\x20employee\x20require\x20HIPAA\x20training\x3F"}).initialize();} catch(err) {} NoNearest Parking Locationtry { var fgTooltip = new FG.Tooltip({ element: $('#cf_descz16090115245922908500901'), text: "This\x20will\x20assist\x20the\x20temporary\x20employee\x20in\x20locating\x20the\x20appropriate\x20location\x20to\x20park\x20during\x20their\x20temporary\x20assignment."}).initialize();} catch(err) {} SEE JDWill job responsibilities include working directly with minors?try { var fgTooltip = new FG.Tooltip({ element: $('#cf_descz23070713052146287343923'), text: "USC\x20would\x20like\x20to\x20know\x20if\x20a\x20job\x20posted\x20includes\x20working\x20with\x20minors\x20since\x20Live\x20Scans\x20need\x20to\x20be\x20ran\x20if\x20so."}).initialize();} catch(err) {} No 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 7.25/hr.