Title: Digital Customer Marketing Specialist
Duration: 11 months
Location: Ontario (Remote)
 
Description:
We are seeking a detail-oriented and proactive marketing specialist to support the execution of our Digital Advocacy programs, with a focus on content management, data entry, and platform administration. This role is ideal for someone looking to gain hands-on experience in customer marketing and digital content operations.
 
Responsibilities:

• Help execute two key customer programs – the survey program and peer review program.
• Collaborate with cross-functional team members to execute the projects, publish, edit content, and activate the content.
• Work with sales, customer success, and marketing teams to drive reviews through various campaigns.

Content Upload & Management

• Upload and tag customer quotes, testimonials, and case study content into advocacy platforms.
• Maintain internal folders and content libraries with accurate, up-to-date user evidence assets.
• Ensure stories are properly categorized by industry, product, persona, and region

Program Support & Administration

• Assist with managing customer surveys and review campaigns.
• Monitor content submissions and help track customer approvals and legal clearances.
• Help maintain calendars, trackers, and dashboards for ongoing programs

Platform Operations

• Support day-to-day operations of advocacy platforms.
• Generate reports on usage and performance of evidence content.
• Troubleshoot basic issues and coordinate with vendor support as needed

Cross-Functional Collaboration

• Coordinate with internal teams (Customer Success, Marketing, Legal) to gather required information.
• Communicate with external vendors and agencies for content or creative needs.
• Help prepare internal updates or recaps on content status and delivery.

 
What We Offer:

• The opportunity to make a real impact by turning customer feedback into marketing success.
• A fast-paced and dynamic work environment where you can learn and grow.
• Be part of a team that is passionate about customer success.

 
Qualifications:

• Degree or certification in marketing, communications, or a related field.
• Highly organized with strong attention to detail.
• Comfortable with content management tools, spreadsheets, and digital platforms.
• Experience with (or willingness to learn) TechValidate and/or User Evidence.
• Excellent project management and organizational skills.
• Strong communication (English) and interpersonal skills.
• Ability to work independently and as part of a team.
• A can-do and problem-solving attitude.
• Experience with TechValidate and/or UserEvidence digital platform.
• Experience in managing digital content, including uploading, tagging, and organizing customer stories, testimonials, and case studies in internal libraries and advocacy platforms.
• Ability to maintain accurate records, categorize assets, manage trackers, and keep content libraries and calendars updated.
• Strong English written and verbal communication skills.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 26.24/hr.