Title: Digital Support Specialist
Duration: 11+ Months
Location: Darien, CT 06820
Shift: 8:00 AM to 5:00 PM EST
 
Qualifications & Skills:

• Advanced proficiency in Microsoft Excel (formulas, data organization, reporting; automation a plus)
• Strong ability to quickly learn and adapt to new software and systems
• Highly organized, detail oriented, and process minded
• Strong listening skills with a proactive, solution oriented mindset
• Comfortable balancing both administrative tasks and technical problem solving
• Professional, friendly, and confident in a salon and consumer facing environment

 
Overview:
We are seeking a temporary, hands-on support specialist to assist our hair testing salon during an exciting period of technology and process advancement. This role is ideal for someone who is highly proficient in Excel, comfortable learning new software and systems quickly, and motivated to proactively create digital solutions that improve how our team works.
This is a temporary assignment focused on listening to and understanding stylist and salon needs, then helping translate those needs into practical, efficient, and scalable digital tools and process improvements.
 
Key Responsibilities:

• Support daily salon operations, including:

• Answering phones and scheduling appointments
• Greeting and assisting volunteer participants
• Providing general front-of-house operational support

• Partner closely with stylists, technicians, and salon leadership to:

• Observe and understand current workflows, pain points, and improvement opportunities
• Gather input and translate needs into actionable process improvements

• Advance digital, system, and process capabilities by:

• Creating, improving, and maintaining Excel tools for tracking, reporting, and automation
• Supporting the implementation and adoption of new software or systems
• Developing simple, practical digital solutions to improve efficiency and data quality

• Assist with documentation, process mapping, and the development of basic computer training materials

 
Comments/Special Instructions
This is a temporary position only there will be no extension. 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 30.00/hr.