Position Title: Care Navigator
Work Location: Remote – TX
Assignment Duration: 6 months
Work Arrangement: Remote

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Position Summary

Over 5 years of experience working directly with the ABD (Aged, Blind, and Disabled) population in call center environments, Medicaid programs, and Managed Care Organizations (MCOs).
Skilled in supporting individuals with disabilities and vulnerable populations managing chronic or complex health conditions.

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Background & Context

Role supports children, young adults, and other high-need groups requiring care coordination within Medicaid and managed care settings.

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Key Responsibilities

• Supporting individuals with disabilities and vulnerable populations managing chronic or complex health conditions.

• Providing care coordination for children, young adults, and other high-need groups within the past three of the last five years.

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Qualification & Experience

• Required: High School Diploma

• Preferred: BA in Social Work or Healthcare Management, LVN, CNA, CMA, RT, Pharmacy Technician

• Over 5 years of experience working directly with the ABD population in call center environments, Medicaid programs, and MCOs

• Demonstrated expertise in care coordination within the past three of the last five years

• Customer service and call center experience

• Computer knowledge

• Insurance and MCO background

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Additional Information

• Disqualifier: No call center experience

• Must-haves: Good attendance, call center background, worked with MCO insurance

• Nice-to-haves: Background in Service Coordination
  
   

  Candidate Requirements
  Education/Certification	Required: High School Diploma			Preferred: BA in Social Work or Healthcare Mgmt, LVN, CNA, CMA, RT, Pharmacy Tech
  Licensure	Required:			Preferred:
  Years of experience required: Over 5 years of experience working directly with the ABD (Aged, Blind, and Disabled) population in call center environments, Medicaid programs, and Managed Care Organizations (MCOs). Skilled in supporting individuals with disabilities and vulnerable populations managing chronic or complex health conditions. Demonstrated expertise in providing care coordination for children, young adults, and other high-need groups within the past three of the last five years.     Disqualifiers: no call center experience   Additional qualities to look for: Must haves:  good attendance, call center background; worked with MCO insurance   Nice to haves: background in Service Coordination, and call center experience
  Top 3 must-have hard skills stack-ranked by importance		1	Customer service, call center experience
  		2	Computer Knowledge
  		3	Insurance, MCO background.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.00/hr.