Job Title: Field Service Technician II 
Duration: 3 months (CONTRACT-TO-HIRE)
Location: Panama City, FL, 32405
Schedule: M-F 9-6 could be OT as needed • Will there be OC (on call)? Yes • Will there be shift differentials? No?

Description:
Client provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses.? To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!? We’re looking for a Field Technician to join our team.
Our Field Technicians will be assigned to support a customer within a specified geographic area. As a Field Technician, you will act as the primary point of contact for customers on technical and service-related issues. You will troubleshoot, install, and resolve problems accurately and efficiently.

Responsibilities:

• Diagnoses mechanical, hardware, software and systems failures, using established procedures?
• Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, wide format printers, PC's, laptops, printers, single and multi-processor servers and wired/wireless networking.
• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).?
• Implementing basic cable management:?Organizing cables using trays, raceways, or ties to prevent damage and improve airflow.
• Follow all standard operating procedures (SOP) through the effective use of knowledge management
• Elevates complex and/or high priority problems they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.).?
• Install, configure, and maintain hardware (printers, computers, peripherals) and software.
• Provide technical assistance to customers while onsite
• Perform routine maintenance on Laser and wide format printers to ensure optimal performance and prevent breakdowns.
• Responsible for personal quality of workmanship and taking all necessary precautions to prevent customer service disruptions.
• Maintain accurate records of service activities, including repairs, maintenance, and customer interactions

Skills & Qualifications:

• Knowledge?of?computer?hardware, software, printers networking, cable?management/installation, and common restaurant technologies.
• Ability to diagnose and resolve technical issues effectively.
• Possess strong communication skills, attention to detail and strong technical ability.
• Ability to manage multiple tasks, prioritize issues, and maintain accurate records.
• Willing to utilize a ladder (10ft. Reach).
• Able to lift 50lbs.
• Excellent organizational and time management abilities.
• Ability to work independently as well as in a team environment.
• Strong customer service skills with the ability to communicate technical information to non-technical audiences.

Notes:

• Is this position remote or in person? Remote
• What will the primary day-to-day responsibilities entail for this person? See Job Description
• What are the TOP 2 required skills that candidates must have? Candidate needs to have good printer, laptop/laptop, and server break/fix skills
• How many overall years of experience should this person have? 1 year
• Do they need any specific certifications or education? A+ would be nice to have
• If contract to hire what is the conversion rate? $22
• How many miles per day will the contractor be driving? Unknown, it will be running calls going from customer-to-customer sites. 
• What radius range should candidates be located from the job location? 10-20 

Position is offered by a no fee agency. 
Location : Panama City, FL, USA, 32405 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.00/hr.