Job Title: Technician, Workstation Support
Location: Columbia, SC (Partial Onsite- Tuesday, Wednesday, Thursday Onsite and as needed)
Duration: 11 + Months
             
Interview: In Person
 
Team Name: I/S Asset Services - 8 operational members, mix of tenured and mid-level team members
 
 
Duties

• Responsible for the installation and configuration of workstation software and hardware for IT users.  Learns to identify proper documented procedures and scripts used for troubleshooting end user problems.
• 40% Following established policies and procedures, assists in rollout and installation of workstation software and hardware. Performs software updates and handles moves, computer setup and peripherals from site to site.
• 40% Maintains workstation hardware and software. Replaces hardware that has become faulty and corrects software issues. May order replacement parts and track status/inventory of items. Ensures tools and equipment are licensed and approved by IS purchasing.
• 20% Complete data backups and restorations for users. Assists customers/users and answers questions regarding their equipment. May perform software testing and evaluation of new software and hardware prior to production.

Day To Day:

• Manage and work software deployment queue in ServiceNow, facilitate engagement with Procurement/Contracts team as needed, reconcile assets on set schedule, provide status updates to requestors as required

Required Technologies:

• ServiceNow, ICD, Microsoft Office Suite

 
Required Skills and Abilities:

• Strong customer service skills. Able to identify and follow proper documented procedures and scripts used for troubleshooting problems. Able to provide Tier II support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.

Required Software and Other Tools:

• Familiarity with computer and workstation equipment.

Nice To Have:

• Azure

Soft Skills:

• Customer communication, adaptable

Work Environment:

• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion. null

 
Education: Required Education:

• Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job-related work experience.

 
Required Licenses and Certificates:

• A+ Certification

 
Preferred Work Experience:

• 1 year-of technical operations support experience.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.00/hr.