Position Title: Specialist, AMER Operations, Scheduling & Cell Logistics
Work Location: Seattle 1616 Eastlake - WA
Hybrid- Candidates must be 60% onsite at the Seattle (Eastlake) site
Assignment Duration: 12 months
Work Schedule: 8am-5pm PST, (Must be flexible Work Arrangement: Hybrid

Position Summary:

• The Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of clinical and commercial autologous cellular immunotherapy products.
• They will serve as the cell therapy treatment center’s point of contact for patient scheduling and will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.

Key Responsibilities:

• Assist as a scheduling point of contact for apheresis centers, treatment sites, manufacturing sites, couriers, and other partners
• Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics
• Monitor collection, delivery, transportation, and manufacturing activities
• Troubleshoot and develop plans of action for issues throughout the patient journey
• Interact with internal and external stakeholders over the phone and email
• Ensure a positive end-to-end customer experience
• Execute escalations and exception processes such as product returns, product replacements, and out of spec product
• Input and maintain transactional data related to patient schedules within our organization’s scheduling system
• Train treatment sites on patient scheduling processes as assigned
• Document feedback from customers and partners as received
• Create and maintain master data in account management system
• Actively participate in tactical and other meetings as assigned
• Facilitate daily operations activities and meetings including shift turnover on rotating basis
• Provide real-time scheduling portal support to external users
• Monitor and triage requests and issues within the case management system
• Comply with applicable SOPs, work practices, and other documentation
• Establish and maintain a trusted relationship with our organization commercial matrix team, clinical partners, and treatment sites as assigned
• Accountable for individual performance
• Execute project tasks as assigned

Qualification & Experience:

• Highly self-motivated, self-aware, and professional
• Able to work independently and in groups
• Flexible in responding to quickly changing business needs
• Exceptional customer service orientation
• Skilled at managing tense situations and de-escalation
• Eager to work with teams from other regions and cultures
• Able to share workspace for independent and collaborative work
• Strong sense of ownership and accountability

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 34.12/hr.