Workplace Service Coordinator
Spectraforce
South San Francisco, California
3 hours ago
Job Description
Title: Workplace Service Coordinator
Duration: 2+ months with possible extension
Location: San Francisco, CA 94105
Job Summary:
As the first point of contact for guests, clients, or visitors at client's HQ, the Guest Services team is responsible for providing a welcoming, professional, and efficient experience. This role involves handling check-ins, answering inquiries, directing visitors, and ensuring smooth daily front desk operations. Come help make this organization a great place to work!
Key Responsibilities:
* Greet and check in guests, clients, or visitors warmly and professionally
* Answer Guest Services case tickets, emails, Slack messages, and in-person inquiries promptly
* Maintain a clean, organized, and welcoming front desk and lobby
* Monitor visitors logs, deliveries, issue badges, and enforce security procedures (if applicable)
* Coordinate with Building Facility, Security, Events, and other departments as needed
* Handle guest feedbacks, complaints, or issues with discretion, care, and professionalism
* Adhere to all policies and procedures
* Effectively and accurately complete assigned tasks and projects while meeting deadlines and maintaining quality standards
Qualifications & Skills:
* Education: High School Diploma or equivalent
* Experience: 1-2+ year experience in customer service, hospitality, or corporate front desk
* Core Skills: Basic computer literacy (MAC/PC), and excellent verbal and written communication skills
* Additional requirements: Professional appearance and demeanor, time management, and clear speech
Preferred Skills:
* Data entry and record keeping
* Familiarity with client’s platforms such as Quip and Slack + Google suite (Gmail, Sheets, Docs, Slides, etc.)
* Multilingual abilities
Competencies & Attributes:
* Friendly and approachable with strong interpersonal skills
* Calm under pressure and able to multitask effectively
* Team player with a service-oriented mindset
* Discreet and respectful of guest/client confidentiality
* Ability to pivot and be flexible in a fast-paced environment
Success Metrics:
* Guest satisfaction ratings
* Service Level Agreement (SLA) response time
* Cleanliness and readiness of front desk area
* Attendance and timely responses
Working Conditions:
* Role is business critical, required to be onsite 5-business days per week
* May involve sitting or standing for extended periods
* Uniform and dress code adherence required
* Occasional early arrivals, late departures, and event support may be necessary
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 24.43/hr.
Duration: 2+ months with possible extension
Location: San Francisco, CA 94105
Job Summary:
As the first point of contact for guests, clients, or visitors at client's HQ, the Guest Services team is responsible for providing a welcoming, professional, and efficient experience. This role involves handling check-ins, answering inquiries, directing visitors, and ensuring smooth daily front desk operations. Come help make this organization a great place to work!
Key Responsibilities:
* Greet and check in guests, clients, or visitors warmly and professionally
* Answer Guest Services case tickets, emails, Slack messages, and in-person inquiries promptly
* Maintain a clean, organized, and welcoming front desk and lobby
* Monitor visitors logs, deliveries, issue badges, and enforce security procedures (if applicable)
* Coordinate with Building Facility, Security, Events, and other departments as needed
* Handle guest feedbacks, complaints, or issues with discretion, care, and professionalism
* Adhere to all policies and procedures
* Effectively and accurately complete assigned tasks and projects while meeting deadlines and maintaining quality standards
Qualifications & Skills:
* Education: High School Diploma or equivalent
* Experience: 1-2+ year experience in customer service, hospitality, or corporate front desk
* Core Skills: Basic computer literacy (MAC/PC), and excellent verbal and written communication skills
* Additional requirements: Professional appearance and demeanor, time management, and clear speech
Preferred Skills:
* Data entry and record keeping
* Familiarity with client’s platforms such as Quip and Slack + Google suite (Gmail, Sheets, Docs, Slides, etc.)
* Multilingual abilities
Competencies & Attributes:
* Friendly and approachable with strong interpersonal skills
* Calm under pressure and able to multitask effectively
* Team player with a service-oriented mindset
* Discreet and respectful of guest/client confidentiality
* Ability to pivot and be flexible in a fast-paced environment
Success Metrics:
* Guest satisfaction ratings
* Service Level Agreement (SLA) response time
* Cleanliness and readiness of front desk area
* Attendance and timely responses
Working Conditions:
* Role is business critical, required to be onsite 5-business days per week
* May involve sitting or standing for extended periods
* Uniform and dress code adherence required
* Occasional early arrivals, late departures, and event support may be necessary
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 24.43/hr.