Job Title: Field Service Technician II 
Schedule: M-F 9am to 6pm On call rotation every 3 weeks which will require 24/7 Support during on call. • Will there be OC (on call)? Yes • Will there be shift differentials? No
Duration: 3 months (Contract to hire)
Location: Philadelphia, PA 19145

Description:
About the Role:

We are seeking a reliable and customer-focused IT Field Technician to support restaurant technology systems, including point-of-sale (POS) systems, networking equipment, and other restaurant-specific hardware and software. This role requires strong technical skills, excellent communication, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

• Technical Support & Troubleshooting
o Resolve hardware, software, and connectivity issues
o Provide on-site support for restaurant staff

• Installation & Maintenance
o HW and SW install and configuration experience
o Perform quarterly preventative maintenance (some after-hours required)

• Networking & Cable Management
o Terminate, test, and replace network cables (Cat5/Cat6/Cat7)
o Organize and manage cable layouts for optimal performance

• Training & Documentation
o Train restaurant staff on new systems
o Maintain accurate records of support requests and configurations

• Asset & Inventory Management
o Track hardware, software licenses, and inventory levels
o Assist with rollout and upgrade projects

• Security & Infrastructure
o Maintain secure and efficient network infrastructure
o Support online ordering and delivery platforms

Qualifications:

• Technical Skills
o Strong knowledge of computer hardware, software, networking, and cable installation
o Experience with restaurant technologies preferred

• Certifications
o CompTIA A+ and Network+ preferred (or 5+ years of relevant experience)

• Physical Requirements
o Able to lift up to 50 lbs and use a ladder (up to 10 ft reach)
o General contractor skills (drill usage, etc.). Light contractor work such as drilling through and mounting hardware into walls and countertops may be required.

• Other Requirements
o Excellent customer service and communication skills
o Strong problem-solving and organizational skills
o Professional appearance and demeanor
o Reliable transportation and valid driver’s license
o Must complete client specific training and pass certification exam

Notes:

• Is this position remote or in person? Remote
• What will the primary day-to-day responsibilities entail for this person? See Job Description
• What are the TOP 2 required skills that candidates must have? This will be a field tech position. Reliable transportation required. On call rotation required as well. Printer repair experience strongly preferred.
• How many overall years of experience should this person have? 2
• Do they need any specific certifications or education? CompTIA A+ preferred or college
• If contract to hire what is the conversion rate? $22.50 
• How many miles per day will the contractor be driving? Varies, dependent on call volume, could be up to 100 per day or more.
• What radius range should candidates be located from the job location? Prefer within 15 miles of the zip code. 
• How soon will the candidate review and interviews start? ASAP 

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.00/hr.