Job Title: Field Service Technician II 
Schedule:  9-6 M-F, some weekends and there could be some OT
Duration: 3 months ( Temp to hire)
Location:  Lawrenceville, GA 30045


Notes:

• Is this position remote or in person? Remote
• What will the primary day-to-day responsibilities entail for this person? Run break/fix calls for all dispatch customers 
• What are the TOP 2 required skills that candidates must have? Candidate must have strong desktop/laptop/printer break/fix skills 
• Will there be OC (on call)? Yes
• How many overall years of experience should this person have? 1 
• Do they need any specific certifications or education? A+ is nice to have
• If contract to hire what is the conversion rate? $23 - $25 hr depending on skill level
• How many miles per day will the contractor be driving? Varies, will be going from customer to customer to complete calls.
• What radius range should candidates be located from the job location? 20 miles 

Description:
We’re looking for a Field Technician to join our team.

Our Field Technicians will be assigned to support a customer within a specified geographic area. As a Field Technician, you will act as the primary point of contact for customers on technical and service-related issues. You will troubleshoot, install, and resolve problems accurately and efficiently.

Responsibilities

•  Diagnoses mechanical, hardware, software and systems failures, using established procedures?
•  Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, wide format printers, PC's, laptops, printers, single and multi-processor servers and wired/wireless networking.
•  Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).?
•  Implementing basic cable management:?Organizing cables using trays, raceways, or ties to prevent damage and improve airflow.
•  Follow all standard operating procedures (SOP) through the effective use of knowledge management
•  Elevates complex and/or high priority problems they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.).?
•  Install, configure, and maintain hardware (printers, computers, peripherals) and software.
•  Provide technical assistance to customers while onsite
•  Perform routine maintenance on Laser and wide format printers to ensure optimal performance and prevent breakdowns.
•  Responsible for personal quality of workmanship and taking all necessary precautions to prevent customer service disruptions.
•  Maintain accurate records of service activities, including repairs, maintenance, and customer interactions

Skills & Qualifications

•  Knowledge?of?computer?hardware, software, printers networking, cable?management/installation, and common restaurant technologies.
•  Ability to diagnose and resolve technical issues effectively.
•  Possess strong communication skills, attention to detail and strong technical ability.
•  Ability to manage multiple tasks, prioritize issues, and maintain accurate records.
•  Willing to utilize a ladder (10ft. Reach).
•  Able to lift 50lbs.
•  Excellent organizational and time management abilities.
•  Ability to work independently as well as in a team environment.
•  Strong customer service skills with the ability to communicate technical information to non-technical audiences.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 21.00/hr.