Role: ServiceNow ITSM Pro and ITOM Technical Solution Architect
Duration: 5 months with potential for extension
Location: 100% Remote

 
We are seeking a highly skilled and experienced ServiceNow ITSM Pro and ITOM Technical Solution Architect to join our team. The successful candidate will have hands-on experience with ServiceNow ITSM Pro and ITOM platform and will be responsible for designing and implementing the overall architecture and technical solution for our ITSM Pro and ITOM platform.

Key Responsibilities:
1. Develop and implement ITSM Pro and ITOM solution architecture, design, and configuration, with hands-on experience in ServiceNow platform
2. Ensure solution meets business needs, is scalable, secure, and cost-effective, with a focus on delivering high-quality solutions
3. Collaborate with stakeholders to gather requirements and define solution scope, with excellent communication and interpersonal skills
4. Design and implement ITSM Pro processes, workflows, and integrations (Incident, Problem, Change, Service Request, etc.), with hands-on experience in ServiceNow ITSM Pro
5. Design and implement ITOM processes, workflows, and integrations (Discovery, Orchestration, Event Management, etc.), with hands-on experience in ServiceNow ITOM
6. Develop and maintain technical documentation, including solution designs and architecture diagrams, with excellent technical writing skills
7. Provide technical guidance and support to junior architects and implementation team members, with a focus on knowledge sharing and team collaboration
8. Ensure solution aligns with ITSM and ITOM best practices and ServiceNow guidelines, with a focus on delivering high-quality solutions

Hands-on Experience:
• 3+ years of hands-on experience with ServiceNow ITSM Pro and ITOM platform
• Experience with ServiceNow configuration and customization
• Experience with ITSM and ITOM processes and best practices (ITIL, etc.)
• Experience with integration with other ServiceNow modules (CMDB, Asset Management, etc.)
• Experience with IT architecture and design principles
• Experience with scripting languages (JavaScript, etc.)
• Experience with data modeling and database design

Technical Expertise:
• ServiceNow ITSM Pro platform (Incident, Problem, Change, Service Request, etc.)
• ServiceNow ITOM platform (Discovery, Orchestration, Event Management, etc.)
• ITSM and ITOM processes and best practices (ITIL, etc.)
• ServiceNow configuration and customization
• Integration with other ServiceNow modules (CMDB, Asset Management, etc.)
• IT architecture and design principles
• Scripting languages (JavaScript, etc.)
• Data modeling and database design

Leadership and Collaboration:
• Serve as a technical advisor and subject matter expert for ITSM Pro and ITOM solutions
• Collaborate with cross-functional teams to resolve technical issues and implement solutions
• Provide technical guidance and mentorship to junior architects and implementation team members
• Facilitate design and implementation of flexible, scalable, and cost-effective solutions

Credentials: Required
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) - ITSM Pro and ITOM

Nice to have:
• ITIL Foundation Certificate in IT Service Management
• ITIL Intermediate Certificate in Service Design
• ITIL Intermediate Certificate in Service Transition

Required Experience:
5+ years of related work experience or equivalent combination of transferable experience in Technology application design and development
5+ years of work experience designing systems/applications architecture on progressively complex IT projects.

Required Education:
Related Bachelor's degree in an IT related field or relevant work experience

Position is offered by a no fee agency. 
Location : Address: 4800 Deerwood Campus Pkwy Building 800/4th Floor, Jacksonville, FL 32246, United States 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $70.00/hr.