Job Title: Operations Coordinator III (Online Operations)
Location: Remote – USA
Duration: 12 months

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Requirements

• Strong understanding of operational support processes and issue resolution within partner or customer-facing environments

• Ability to operate independently with minimal direction (e.g., proactively identifying issues, prioritizing work, following up on open items)

• Hands-on experience managing complex operational tickets, inquiries, or cases end-to-end

• Experience coordinating inbound and outbound partner communications and resolving product- or process-related issues

• Ability to identify trends in recurring issues and translate insights into actionable feedback for cross-functional teams

• Experience working in fast-paced, ambiguous environments with frequent changes

• Strong collaboration skills with cross-functional stakeholders, including product, operations, and support teams

• Experience using Excel and/or basic data and insights tools for tracking, reporting, and operational visibility

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Deliverables

• Timely and effective resolution of partner operational issues

• High-quality partner support experiences with clear communication and follow-through

• Issue trend analysis and escalation insights shared with relevant internal teams

• Improved operational workflows and documentation supporting issue resolution

• Development and maintenance of a centralized knowledge base

• Training support for new team members on workflows, tools, and standard operating procedures

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Must-Have Skills

• Excellent written and verbal communication skills

• Strong problem-solving and critical-thinking abilities

• High attention to detail and strong organizational skills

• Ability to manage multiple priorities simultaneously

• Demonstrated proactiveness and ownership in driving issues to resolution

• Comfort working independently as well as collaboratively within a team

• Adaptability, learning mindset, and willingness to work through ambiguity

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Nice-to-Have Skills

• Experience in media, platform operations, or technology support environments

• Experience supporting partners or customers in large-scale, global organizations

• Familiarity with APIs or technical products

• Exposure to process improvement or operational excellence initiatives

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 34.00/hr.