Job Title - Infrastructure Workplace Platform Engineer III (Windows Desktop OS, MacOS & Print Services)
Location: (Hybrid/Onsite, 3-days) at one of the following locations (Salisbury, NC/ Mauldin, SC/ Quincy, MA/ Carlisle, PA/ Scarborough, ME)
Duration: 06 Months

• Team: Infrastructure, End User Services
• About the Role
• We’re seeking an Infrastructure Workplace Platform Engineer III to join our team in supporting our end-user operating systems and strengthen our enterprise printing environment. You’ll be part of the End User Services team responsible for the end-user computing estate—Windows desktops/laptops, OS deployment, endpoint policies, knowledgebase/ticket workflows, and reporting. The ideal candidate is a doer and a communicator: meticulous in execution, comfortable presenting status to management and directors, and able to juggle multiple priorities without missing the details.
• What You’ll Do
  • Endpoint Engineering & Support
• • Manage desktop OS support (Windows 10/11, MacOS) and computer & user policy management (GPO/Intune configuration profiles, compliance policies, baselines).
• • Focusing on ticket triage, escalations, & partnering with business associates to isolate and resolve issues, identify problem trends, and perform knowledgebase upkeep in ServiceNow.
• • Contribute to endpoint hygiene, security hardening, and patch/compliance initiatives.
• • Maintain documentation, runbooks, and KBs.
• • Create status dashboards & reports (Excel/PowerPoint) and deliver clear progress updates to managers/directors.
• Printing Environment

• Support and enhance enterprise print services including Canon uniFLOW and Lexmark MarkVision, drivers, queues, secure print, and print server policies.
• Monitor fleet health, optimize configurations, coordinate firmware updates, and reduce print?related incidents.
• Produce print metrics (uptime, incidents, volume, cost trends) and implement improvements.

• Communication & Collaboration

• Create concise presentations, dashboards, and executive-ready summaries.
• Coordinate with business units for pilot groups, deployment windows, and change communications.
• Document procedural runbooks and contribute to standard operating procedures.

• What You’ll Bring (Desired Skills and Qualifications)

• 3+ years in End User Computing / Workplace / Endpoint Engineering roles.
• Hands-on proficiency with MECM (SCCM) and Microsoft Intune for OS deployment, app distribution, compliance/policy management, and reporting.
• Experience with ServiceNow (incidents, changes, Knowledgebase article authoring/maintenance).
• Proficient experience in Windows 10/11 and MacOS support.
• Outstanding written and verbal communication skills with experience presenting status to management and directors.
• Strong organization and multitasking: able to prioritize, follow through, and meet deadlines across multiple workstreams.
• Adept at data extraction and manipulation to analyze and report across multiple sources.
• Strong proficiency with Excel and PowerPoint.
Nice to Have (Preferred)
• Solid understanding of Active Directory, GPO, Azure AD.
• PowerShell for endpoint automation, reporting, and remediation.
• Autopilot, co-management (MECM + Intune), and WinRE/MDT/OSD experience.
• Practical knowledge of Canon uniFLOW and Lexmark MarkVision (or equivalent enterprise print management tooling).
• Familiarity with ITIL practices (incident, change, problem) and SLA-driven operations.
• Knowledge of print server administration, printer driver packaging, and secure print workflows.

• Certifications: Microsoft 365 Certified: Endpoint Administrator Associate (MD?102), jamf, ITIL 4 Foundation, vendor print certifications, or equivalent.
• Work Environment

• Hybrid/Onsite: Onsite 3 days per week at one of the locations listed above.
• Occasional travel to regional sites may be required.
• Participation in deployments and planned maintenance windows/change events as needed.
• Work outside of non-standard business hours may be required when addressing compute/printing issues.
 
  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 60.00/hr.