Job Title: People Connect Associate
Location: New York, NY 10036
Duration: 6 months’ Assignment
Shift/Hours: 40hours/week, M to F, 8am to 5pm
Work Model: First month will be fully in office. After that, it will be a hybrid role: 3 days in office, 2 days WFH
 
Summary:

• This role reports to the Global People Team Lead, based in London, and works closely with People team colleagues across the Americas, EMEA and APAC.
• The People Specialist delivers high-quality, timely advice and support to employees and managers across Client.
• You’ll collaborate with teams across People Operations, Business Partners and Centres of Excellence to provide seamless support and drive process improvements.
• You’ll offer practical guidance, resolve complex queries and help enhance our core people’s platforms, ServiceNow and Workday, enabling smarter self-service and continuous improvement throughout the employee lifecycle.
• You’ll offer practical guidance, resolve complex queries and help enhance our core people platforms, ServiceNow and Workday, enabling smarter self-service, strong data integrity, and continuous improvement throughout the employee lifecycle.

 
About the Team:

• Client is expanding its commercial footprint internationally, and to support this exciting phase of growth, we’re looking to hire a People Connect Associate in New York.
• With experience in building strong relationships with employees and managers, you’ll deliver excellent employee experience across the full lifecycle.
• You’ll wear multiple hats where needed, coordinating with COEs and Business Partners on a variety of topics such as global mobility, compensation alignment, and organizational transformation and redesign projects.
• We work as part of the wider People team, partnering across regions to deliver support that’s simple, efficient, and human — using digital tools and expert guidance to make every interaction easier.
• To be successful, you’ll thrive on collaboration, think critically to solve problems, and live our values of Collaboration, Trust, Impact, and Excellence in everything you do.

 
Responsibilities:
You Will

• Deliver accurate, efficient and consistent people process support across the entire employee lifecycle.
• Partner with People Business Partners, specialist HR teams and operational colleagues around the globe to deliver seamless employee experiences.
• Coach employees on available HR self-service tools to guide efficiency and customer satisfaction.
• Build trusted relationships with managers and translate business needs into clear, practical people solutions.
• Use data and analytics to identify trends, guide decisions, and drive process improvements.
• Manage complex and sensitive employee relations cases, ensuring fair, timely and compliant outcomes.
• Support the evolution of ServiceNow and Workday, helping to enhance self-service and process automation.
• Communicate effectively across regions and time zones, providing responsive and thoughtful support.
• Contribute to continuous improvement by sharing knowledge, feedback and best practices across the team.
• Ensure accuracy and completeness of employee lifecycle data and documentation across ServiceNow and Workday.
• Apply sound judgement when assessing requests to ensure they are correctly scoped, evidenced and aligned to the appropriate lifecycle stage.
• Identify recurring data or process issues and contribute to continuous improvement.

 
You Have:

• 4+ years’ experience in HR advisory or business partnering roles within large, matrixed organizations, enhancing the employee lifecycle through consistent, people-first delivery.
• Proven experience managing employee relations matters, including performance, absence, grievance and conduct.
• Sound knowledge of US employment law and awareness of employment practices across the Americas.
• Proficiency in ServiceNow (Sofi) and/or Workday, or similar HR systems, is preferred.
• Strong collaboration skills and the ability to influence outcomes in a matrixed environment.
• A data-driven mindset, confident in interpreting HR data and maintaining accurate records.
• Excellent communication skills with cultural awareness and cross-regional sensitivity.
• Adaptability in a fast-paced environment and openness to new technology and evolving ways of working.
• A proactive, learning mindset, sharing knowledge to strengthen team capability and improve service delivery.
• Demonstrated attention to detail and pride in producing accurate, well-documented work.
• Experience working with complex employee lifecycle processes where precision matters (e.g. contractual changes, compliance-driven actions, pay changes, ER outcomes).
• Confidence in challenging incomplete or poorly scoped requests to protect data quality and employee outcomes.
• Comfort operating in environments where data accuracy, process discipline and judgement are essential.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 29.00/hr.