Title: Field Service Technician II 
Location: New York, NY 10019
Assignment: 3 months (Temp to Perm)
Shift: M-F 9a to 6p with flexible hours as well. OT – Yes / Afterhours - Yes • Will there be OC (on call)? Yes • Will there be shift differentials? No

Description:
About the Role:

We are seeking a reliable and customer-focused IT Field Technician to support technology systems, including networking equipment, and other hardware and software. This role requires strong technical skills, excellent communication, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

• Technical Support & Troubleshooting
o Resolve hardware, software, and connectivity issues
o Provide on-site support for staff

• Installation & Maintenance
o HW and SW install and configuration experience
o Perform quarterly preventative maintenance (some after-hours required)

• Networking & Cable Management
o Terminate, test, and replace network cables (Cat5/Cat6/Cat7)
o Organize and manage cable layouts for optimal performance

• Training & Documentation
o Train staff on new systems
o Maintain accurate records of support requests and configurations

• Asset & Inventory Management
o Track hardware, software licenses, and inventory levels
o Assist with rollout and upgrade projects

• Security & Infrastructure
o Maintain secure and efficient network infrastructure
o Support online ordering and delivery platforms

Qualifications:

Technical Skills
o Strong knowledge of computer hardware, software, networking, and cable installation
Break fix experience with laptops, desktops, printers, servers.
Smart hands network experience, rack n stack, cable management

Certifications
o CompTIA A+ and Network+ preferred (or 5+ years of relevant experience)

Physical Requirements
o Able to lift up to 50 lbs and use a ladder (up to 10 ft reach)
o General contractor skills (drill usage, etc.). Light contractor work such as drilling through and mounting hardware into walls and countertops may be required.

• Other Requirements
o Excellent customer service and communication skills
o Strong problem-solving and organizational skills
o Professional appearance and demeanor
o Reliable transportation and valid driver’s license
o Must complete client specific training and pass certification exam

Notes:

• Is this position remote or in person? In-person customer-facing
• What will the primary day-to-day responsibilities entail for this person? See Job Description
• What are the TOP 2 required skills that candidates must have? Candidate will be working mainly in Manhattan. Must have ability to walk several blocks and be familiar with NY Transit system. Candidate must have excellent customer service skills with outgoing personality. The following abilities / experience are ideal: experience troubleshooting network cables and repairing them, knowledge to use a hand drill on different types of media, ability to climb a ladder, experience hanging TVs or like devices on walls, experience working on restaurant POS systems. A vehicle is not necessary but if they have one, they can be utilized outside of Manhattan occasionally. 
• How many overall years of experience should this person have? 5
• Do they need any specific certifications or education? CompTIA A+ and Network+ preferred (or 5+ years of relevant experience)
• If contract to hire what is the conversion rate? $24
• How many miles per day will the contractor be driving? None, tech will be walking in Manhattan
• What radius range should candidates be located from the job location? Candidates should be in one of the NYC boroughs that has NY Transit 

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.00/hr.