Position Title: Contract Operations Team Member
Work Location: Lexington, MA
Assignment Duration: 6 months
Work Arrangement: Onsite
 
Position Summary:

• The CO Team Member is responsible for supporting a team focused on delivering accurate and complete contracts to its business clients and facilitating the process of purchasing goods or services via an integrated, digital platform.
• The CO Team facilitates our organization’s overall contracting process and partners with Business requestors, Procurement and contracts lawyers on the Legal team to help ensure that contracts are accurate and legally binding. This includes responsibilities such as processing Contract requests in line with the Organizational Legal and Finance policies and relevant guidelines, handling and maintaining contract records and contract documentation and addressing contract related queries.

 
Key Responsibilities:

• Delivering the end to end contracting process in an effective and efficient way, ultimately focused on agility, cycle time and accuracy.
• Ensuring that contract-related metrics are tracked and SLA to business clients is met.
• Providing recommendations to improve contracting processes, contract performance and client user experience in partnership with Legal, Procurement, and other impacted functions.
• Identifying opportunities for refinement of contracting technology solutions to continuously improve overall process agility, efficiency and user experience.
• Escalating issues to the relevant support group to speed and aid execution of the overall contracting process.
• Process and review contract requests received from Business Stakeholders (ensuring correctness of data and compliance with relevant policies and guidelines) from the point of entry to the system until the point of contract fully executed and filed and purchase enabled (e.g. PO issued).
• Review and confirm contract terms in line with Legal-approved template terms.
• Function as a contracting system expert, supporting proper filing of contracts with complete metadata, proper processing and client user training and system support.
• Supervise and coordinate usage of Legal contracting systems and financial systems.
• Prepare and monitor relevant metrics.
• Provide strong customer service and maintain good relationships with internal and external customers through professional behaviour consistent with our organization policies and practices.
• Resolve or participate in the resolution of complaints and disputes between requestors, purchasing, receiving, vendors, and any other applicable stakeholders.

 
Qualification & Experience:

• Bachelor’s degree, college level education preferred
• 5 years operational experience with contracts processes
• Fluent in English and preferred business level fluency in the region’s primary operating language
• Good communication skills and demonstrated understanding of how to translate business requirements
• Experience or knowledge of global or shared service operating environments
• Mastery of data, content and contract management technology solutions
• S2P process knowledge
• Diligence in administration and documentation accuracy
• Ability to assume accountability for an efficient operational legal contracting process, including high responsiveness
• Proven knowledge of contracting process and contract development in a legal operation
• Significant experience in analysing and reporting of data in relation to contract and contract process metrics
• Understand and enforce processes and policies related to contracts and procurement of goods or services
• Expert knowledge of organizational policies and their application throughout the process
• Creative thinking, problem solving and issue resolution
• Good communication and strong presentation / consulting skills
• Ability to identify and resolve potential issues or risks in contracting
• Fluent in English, written and spoken
• Proven ability to be self-directed when required but always with a focus on the best interests of the team and Patients at the center
• Ability to form strong working relationships with key stakeholders both internally and externally
• Excellent communication, listening and influencing skills; ability understand customer needs
• Strong stakeholder and relationship management skills
• Technically strong with proven ability to identify potential issues in contracting process
• Solutions oriented, with the ability to develop innovative and timely solutions
• Broad knowledge of source to pay processes and the interactions at all stages with SME level knowledge of the contracting process
• Make decisions that result in robust agreements and minimize risk to Takeda
• Know when to escalate issues or seek guidance of partner resources or manager to ensure best outcome
• Perform updates to system contract information / parameters
• Monitor, report and present performance metrics

 
Working Conditions & Physical Demands:

• Some limited travel may be required

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 38.00/hr.