Job Title: Production Readiness Manager / Service Manager
Location: Philadelphia, PA (Hybrid – 3 days onsite, 2 days remote)
Duration: 12 Months (Contract-to-Hire)
 
Job Overview:
The Production Readiness Manager is responsible for ensuring operational readiness across people, processes, and technology for new capability launches, system enhancements, and continuous improvements. This role acts as a bridge between Business and IT functions, ensuring smooth transitions into production environments with a focus on supportability, maintainability, and performance stability. The ideal candidate combines strong organizational, communication, and problem-solving skills with experience in cloud, on-premise, and SaaS operational environments.
 
Key Responsibilities:

• Assess and validate release readiness requirements for Business, IT, and external stakeholders.
• Partner with Program Leads, Project Managers, Business Analysts, and Technical Leads to define or update operational models.
• Collaborate with Production Services and Software Maintenance teams to develop documentation, monitoring tools, and troubleshooting guides.
• Create comprehensive support manuals, including software workflows, infrastructure components, engagement protocols, and SLAs.
• Lead knowledge transfer sessions and capability demonstrations for IT Production teams.
• Monitor post-release stability and performance, providing recommendations for improvement.
• Coordinate training and communication plans for business and support teams.
• Drive project gating processes and track all deliverables related to release readiness.
• Manage readiness activities using Agile/SAFe tools (preferably JIRA).
• Occasionally support weekend release or deployment activities as required.

 
Must-Have Skills & Experience:

• 7–8 years of experience in release management or production readiness across AWS Cloud, On-premise, and SaaS environments.
• Strong problem-solving, analytical, and critical-thinking skills.
• Excellent communication and stakeholder management abilities, including leadership presentations.
• Proven ability to influence and negotiate across complex, matrixed organizations.
• Hands-on experience with large integrated programs and process improvement initiatives.
• Self-driven, results-oriented, and able to work under pressure while managing multiple priorities.
• Comfortable navigating ambiguity and driving clarity in fast-paced environments.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 60.00/hr.