Job Title: Help Desk Support: II
Contract Duration: 6 months with the possibility of extension
Work Location: Houston, TX

Job Summary
Provides first-level IT support for all end-users via telephone, email, or chat. Responsible for troubleshooting and resolving hardware, software, and voice/data communication system issues, ensuring timely resolution and high-quality support.

Key Responsibilities

•  Provide first-level IT support to end-users via phone, email, or chat
•  Troubleshoot and resolve hardware, software, and voice/data communication system issues
•  Escalate calls when appropriate
•  Write concise and informative service tickets
•  Follow up on all tickets in a timely manner
•  Pursue issues through to resolution

Requirements

•  3 to 5 years of relevant experience
•  Experience using ticketing systems
•  Experience writing technical support reports and documentation
•  Broad knowledge and proficiency with:
• Popular operating systems
•  Azure
•  InTune
•  O365
•  Application software
•  Desktop and laptop computers
•  Printers
•  Networks

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 28.00/hr.