Director - Technology
Spectraforce
US
Remote
a day ago
Job Description
Role: Director - Technology
Location: Remote
Duration: 6+ months
Type: Contract to hire - anticipated conversion
Job Description:
Position Summary
The Director Technology is a pivotal leadership role of the Enterprise Operations Center, responsible for overseeing and optimizing the daily operations and performance of enterprise-wide systems, applications, and services. This individual ensures operational efficiency, system reliability, and alignment with the organization's strategic goals by leading incident response operations, management of performance monitoring in complex technical environments, and driving continuous improvement initiatives.
Key Responsibilities:
? Operational Leadership: Direct information systems operations, including network operations, data center management, and application support, ensuring 24/7 availability and performance.
? Incident and Problem Management: Ensure ownership of major incidents and outages, direct process development for Managed Service Providers and cross-functional teams to minimize downtime (MTTR) and assist coordinating communication with senior leadership and stakeholders during crisis situations.
? Strategic Planning: Collaborate with executive leadership to develop and execute long-term operational strategies and annual business plans that align with company objectives.
? Process Optimization: Analyze current operational processes and performance metrics to identify areas for improvement, streamline workflows, reduce costs, and increase productivity and efficiency across the enterprise.
? Team Management and Development: Lead, mentor, and develop a high-performing team of managers and technical staff, fostering a culture of accountability, integrity, and continuous improvement.
? Budget & Resource Management: Develop, manage, and monitor departmental budgets and financial reports, ensuring effective allocation and utilization of resources.
? Vendor and Partner Management: Manage relationships and negotiate agreements with external vendors, suppliers, and third parties to ensure cost control, quality standards, and timely service delivery.
? Compliance and Risk Mitigation: Oversee and enforce operating policies, procedures, and security protocols to ensure compliance with all internal, industry, and regulatory requirements (e.g., ITIL processes, security frameworks).
Qualifications and Skills:
? Education: A Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field is required; an MBA or a related Master's degree is highly preferred.
? Experience:
? Minimum of 10+ years of progressive experience in IT operations, network operations, performance monitoring or a related field, with at least 5-8 years in a leadership or management role.
? Proven track record in managing large-scale, network or operations center with complex operations.
? Technical Skills: In-depth knowledge of enterprise network architecture, data center operations, cloud environments, and relevant software/tools (e.g., ScienceLogic, Solar/Winds, SendWordNow, ServiceNow).
? Soft Skills:
? Excellent crisis leadership and decision-making abilities under pressure.
? Strong analytical mindset with the ability to interpret complex data and performance metrics to drive strategic decisions.
? Exceptional communication and interpersonal skills, capable of effective collaboration with stakeholders at all organizational levels.
? Strong problem-solving and organizational skills, with a focus on details and time management.
Work Environment:
This role often operates in a dynamic, fast-paced, remote operations center and may require working irregular hours, including nights, weekends, and holidays, to help manage critical incidents and service delivery escalations. Travel requirements may include quarterly onsite business meetings and occasional travel abroad for vendor relationship management.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 70.00/hr.
Location: Remote
Duration: 6+ months
Type: Contract to hire - anticipated conversion
Job Description:
Position Summary
The Director Technology is a pivotal leadership role of the Enterprise Operations Center, responsible for overseeing and optimizing the daily operations and performance of enterprise-wide systems, applications, and services. This individual ensures operational efficiency, system reliability, and alignment with the organization's strategic goals by leading incident response operations, management of performance monitoring in complex technical environments, and driving continuous improvement initiatives.
Key Responsibilities:
? Operational Leadership: Direct information systems operations, including network operations, data center management, and application support, ensuring 24/7 availability and performance.
? Incident and Problem Management: Ensure ownership of major incidents and outages, direct process development for Managed Service Providers and cross-functional teams to minimize downtime (MTTR) and assist coordinating communication with senior leadership and stakeholders during crisis situations.
? Strategic Planning: Collaborate with executive leadership to develop and execute long-term operational strategies and annual business plans that align with company objectives.
? Process Optimization: Analyze current operational processes and performance metrics to identify areas for improvement, streamline workflows, reduce costs, and increase productivity and efficiency across the enterprise.
? Team Management and Development: Lead, mentor, and develop a high-performing team of managers and technical staff, fostering a culture of accountability, integrity, and continuous improvement.
? Budget & Resource Management: Develop, manage, and monitor departmental budgets and financial reports, ensuring effective allocation and utilization of resources.
? Vendor and Partner Management: Manage relationships and negotiate agreements with external vendors, suppliers, and third parties to ensure cost control, quality standards, and timely service delivery.
? Compliance and Risk Mitigation: Oversee and enforce operating policies, procedures, and security protocols to ensure compliance with all internal, industry, and regulatory requirements (e.g., ITIL processes, security frameworks).
Qualifications and Skills:
? Education: A Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field is required; an MBA or a related Master's degree is highly preferred.
? Experience:
? Minimum of 10+ years of progressive experience in IT operations, network operations, performance monitoring or a related field, with at least 5-8 years in a leadership or management role.
? Proven track record in managing large-scale, network or operations center with complex operations.
? Technical Skills: In-depth knowledge of enterprise network architecture, data center operations, cloud environments, and relevant software/tools (e.g., ScienceLogic, Solar/Winds, SendWordNow, ServiceNow).
? Soft Skills:
? Excellent crisis leadership and decision-making abilities under pressure.
? Strong analytical mindset with the ability to interpret complex data and performance metrics to drive strategic decisions.
? Exceptional communication and interpersonal skills, capable of effective collaboration with stakeholders at all organizational levels.
? Strong problem-solving and organizational skills, with a focus on details and time management.
Work Environment:
This role often operates in a dynamic, fast-paced, remote operations center and may require working irregular hours, including nights, weekends, and holidays, to help manage critical incidents and service delivery escalations. Travel requirements may include quarterly onsite business meetings and occasional travel abroad for vendor relationship management.
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 70.00/hr.