Job Title: Field Service Technician II 
Location: Tucson AZ 85757 (Tucson Metro area and in some cases Phoenix when needed)
Duration: 3 Months (Temp to hire)
Shift: Monday–Friday, 9:00 a.m. to 6:00 p.m., with rotating on-call responsibilities and possible overtime and On-Call: Yes, rotating schedule
Pay rate: $21/hr on W2

Notes:

• Travel: Extensive driving between assigned client locations; mileage is fully reimbursed.
• Contract-to-hire conversion rate: $21.00+ per hour
• What radius range should candidates be located from the job location? Tucson Metro area and in some cases Phoenix when needed

Job Description:
Technical Support position is based in Tucson, AZ (85757) and focuses on providing on-site and limited remote IT support. This is a hands-on field technician role, responsible for driving to multiple customer locations daily to provide technical support, troubleshooting, and maintenance services while ensuring all SLA are met within a 4–6-hour response window.

Primary Responsibilities:

• Perform hardware and software diagnostics, break-fix, and IMAC (Install, Move, Add, Change) work to minimize downtime.
• Support general IT needs across multiple clients and locations (restaurants, retailers, banks, etc.).
• Maintain compliance with client SLAs and ensure timely and detailed ticket updates using a ticketing system.
• Plan efficient daily routes and adapt quickly to changing schedules or priorities.
• Provide outstanding customer service and professional communication with staff and management.
• Perform administrative and training tasks remotely as needed.

Required Skills and Experience:

• 2–5 years of relevant IT or field service experience preferred (training provided for qualified candidates with less experience).
• Strong hands-on hardware repair experience (printers, PCs, POS systems).
• Familiarity with ticketing systems and break-fix troubleshooting.
• Basic networking knowledge (wired/wireless).
• Excellent communication, problem-solving, and customer service skills.

Preferred Certifications and Experience:

• CompTIA A+ certification (preferred, not required).
• Experience or certification with Laser printer, Plotter, Formatter HW repair a plus.
• Experience with OEM PCs/Dell, HP, and Lenovo is highly desirable.
• Must successfully complete and pass technical training and certification upon hire to support the accounts.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.00/hr.