The EBS Site Leader will be responsible for launching and leading an Enterprise Business Services Center in Costa Rica. This role requires a strategic and operational leader with strong management, people leadership, and shared services experience. The Site Leader will build and manage a multidisciplinary team, drive operational excellence, and ensure compliance with Costa Rican regulations while aligning with global enterprise objectives.

Key Responsibilities

• Lead the standup of the EBS Costa Rica site from scratch, including planning, structuring, and launching the center in partnership with global EBS leadership.

• Design and implement a scalable operating model and organizational structure to support business needs.

• Attract, onboard, retain, and develop top talent through clear goals, coaching, and performance management.

• Ensure the center operates as a high-performance unit and as an extension of US-based operations.

• Act as a key liaison between global EBS leadership and Costa Rica operations.

• Build strong relationships with senior stakeholders and mediate conflicts among internal and external partners.

• Support the definition and execution of EBS strategy aligned with corporate objectives.

• Promote end-to-end (E2E) process integration and standardization to maximize operational efficiency.

• Manage the Costa Rica EBS budget, ensuring efficient resource allocation and financial transparency.

• Support strategic decision-making through data-driven insights.

• Ensure compliance with Costa Rican labor, tax, and commercial regulations.

• Define, monitor, and report on performance metrics to track progress and drive improvement.

• Drive continuous improvement initiatives using agile methodologies and industry best practices.

• Communicate the EBS vision, mission, and objectives to foster organizational alignment and engagement.

Required Skills & Competencies

• Executive-level communication skills with the ability to influence and build trust.

• Strong people leadership and talent development capabilities.

• Strategic mindset with advanced problem-solving skills.

• High ethical standards, rigor, and reliability.

• Results-oriented approach with experience managing multidisciplinary teams in global environments.

• Solid knowledge of Costa Rican regulatory and legal frameworks.

Education & Experience

• University degree in Finance or Business Administration required.

• Postgraduate specialization preferred.

• Minimum of 8 years of experience in financial management or shared services environments.

• Minimum of 5 years of people leadership experience.

• Experience in agriculture and commodity trading is a plus.

• Familiarity with Costa Rica’s legal and regulatory environment.

Technology

• Advanced proficiency in Microsoft Office Suite.

• Experience with SAP systems.

Languages

• Advanced English proficiency required.