Role Definition – Operational Readiness 
Working Title

• Internal working title: Operational Readiness Specialist
• Bank title: Technical Operations Lead
  • Generic title used across many functions; responsibilities are role-specific.

Core Responsibilities

• Embedded with business units at project/program level.
• Ensure readiness checklists are met prior to go-live.
• Enforce adherence to SDLC processes.
• Support:
  • Documentation creation (runbooks, standards, procedures)
  • Turnover documents
• Act as the “glue” across teams to prevent breakdowns such as:
  • Missing change controls
  • Lack of monitoring
  • Unaware downstream teams (e.g., call center)
• Engage from project inception through go-live, not just at the end.
• Perform BAU remediation, including:
  • Backfilling documentation for long-running production applications.
• Overall goal: prevent operational surprises and improve cross-team coordination.

Ideal Candidate Profile
Experience

• Senior role: minimum 10+ years experience.
• Backgrounds may include:
  • Operational readiness
  • Project/program management
  • Engineering or development (with strong operational exposure)
• Open to varied prior titles; values experience over labels.
• Banking experience is a plus, but not required.
  • Helpful for regulatory awareness, not core job function.

Required Skills

• ServiceNow (required):
  • Incident management
  • Change management
  • Operational readiness workflows
  • Visual task boards for tracking and audit trails
• Strong understanding of:
  • Project lifecycle
  • Application turnover
  • Operational handoff concepts

Nice-to-Have Tools

• Confluence (documentation / knowledge base)
• JIRA (enterprise project management)
• Microsoft Office / standard productivity tools

ServiceNow Usage (Critical)

• Central hub for operational readiness tracking.
• Uses:
  • Visual task boards
  • Linked tasks tied to incidents and change tickets
  • End-to-end audit trails (audit readiness is a major concern)
• Preference for systems that are:
  • Visible
  • Actionable
  • Actively used (not static project plans)

Soft Skills & Culture Fit

• Highly values personable, communicative individuals.
• Strong:
  • Verbal communication
  • Written documentation skills (clear, professional, detailed)
• Needs individuals who are:
  • Outgoing
  • Confident
  • Able to handle pushback constructively
• Leadership style preference:
  • Firm but collaborative
  • Persuasive rather than authoritative
  • Escalates only when necessary
• Avoids “because I said so” mentality.

Work Location & Schedule

• Fully remote, anywhere within the U.S.
• Flexible time zones.
• No requirement to adjust hours for EST.
• Video interviews required (camera on).

Interview Process

• Interviews conducted via Teams.
• Typically:
  • 1st round: 2 interviewers
  • Possible 2nd or 3rd round for confirmation and comfort level
• Prefers smaller interview panels.
• Open to multiple conversations if needed to assess:
  • Personality
  • Confidence
  • Communication (especially for nervous candidates)

Metrics & Success Criteria

• Operational readiness function has:
  • Defined KPIs, SLOs
  • Group-level success metrics
• Project-level metrics vary by initiative.
• Metrics are being intentionally baselined over several months to avoid inaccurate reporting.
• Detailed expectations will be clearer once job description is finalized.

Compensation:

• Base: $150K
• Additional:
  • Benefits
  • Potential bonus

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 150000.00/Yearly.