Job Title: Technical Operations Lead (Operational Readiness)
Location: Remote (U.S.-based)
Employment Type: Full-Time 
 About the Role
We are seeking a Senior Technical Operations Lead – Operational Readiness to help build and scale a critical operational readiness function. This role is responsible for ensuring applications, platforms, and programs are fully prepared for production launch and long-term support.
You will work embedded with project and program teams from inception through go-live, acting as the connective tissue across engineering, operations, and business stakeholders to prevent operational gaps and surprises.Key Responsibilities

• Lead operational readiness activities across multiple projects and business units
• Partner with project, engineering, and operations teams throughout the full SDLC
• Ensure readiness criteria are met prior to production release, including:
  • Documentation completeness
  • Change management alignment
  • Operational handoff and support readiness
• Enforce adherence to SDLC, change, and incident management processes
• Create and maintain:
  • Runbooks
  • Standards and procedures
  • Turnover and handoff documentation
• Use ServiceNow as the central system of record to:
  • Track readiness tasks
  • Manage dependencies
  • Maintain clear audit trails
• Identify and remediate gaps in long-running production applications
• Act as a cross-team liaison to ensure all downstream stakeholders (e.g., operations, support, call centers) are informed and prepared
• Proactively surface risks and drive resolution prior to go-live

Required Qualifications

• 10+ years of experience in one or more of the following:
  • Operational readiness
  • Technical operations
  • Program or project management
  • Engineering or development with strong operational exposure
• Strong hands-on experience with ServiceNow, including:
  • Incident and change management
  • Operational readiness workflows
  • Visual task boards and audit tracking
• Deep understanding of:
  • Application lifecycle management
  • Operational handoffs and production support models
  • Cross-functional project delivery
• Excellent written and verbal communication skills
• Proven ability to work with senior stakeholders and handle pushback constructively

Preferred Qualifications

• Experience in banking or regulated environments (nice to have, not required)
• Familiarity with:
  • Confluence
  • JIRA
  • Enterprise documentation standards
• Background in environments with audit, compliance, or regulatory oversight

Soft Skills & Culture Fit

• Personable, confident, and collaborative
• Strong attention to detail with a process-driven mindset
• Able to influence without authority
• Comfortable operating in ambiguous, fast-evolving environments
• Escalates thoughtfully and only when necessary

Work Environment & Interview Process

• Fully remote role (within the U.S.)
• Flexible time zones
• Video interviews required
• Interview process includes:
  • Initial interview with two team members
  • Additional interviews as needed to assess communication and fit

Compensation & Benefits

• Estimated base salary range: $150,000
• Comprehensive benefits package
• Bonus potential (role and performance dependent)

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 150000.00/Yearly.