Job Title: Cloud Services Program Manager
Duration: 6 Months
Location: Richmond Hill, ON  Preferred Onsite (3 days a week in office) Or Remote

The Opportunity: 

• The Cloud Services Program Manager role entails the management of large, complex B2B solutions and critical strategic customer accounts.
• To succeed, the Program Manager must have demonstrated a high level of success in delivering large scale solutions and working closely with clients to build an effective partnership. 

Top Skills:

• Great communication skills at all levels. 
• Organized, Thought Leader, Problem Solving, Critical Thinking and Collaborative.

You are great at: 

• Developing and maintaining customer relationships, managing customer objectives and expectations with a high level of drive and confidence
• Identifying and executing continuous improvement initiatives that improve efficiencies and cost   
• Providing reporting and visibility of program status/KPI’s for customer and organizational leaders, with a strong business acumen and with strong written and verbal communications 
• Developing delivery milestone reviews, managing scheduling and cost control to a structured methodology following governance and industry best practices  
• Managing relationships with both internal and external cross functional support teams in the Sales, IT, Operations, Support and Engineering organizations
• Providing solution delivery consultation, working closely to align with customer strategic planning  .

What it takes: 

• 5 to 10 years of Program Management experience preferred
• Experience managing large accounts (10+ resources, 12+ months, $1M+) Global project management experience a plus
• Experience managing delivery using multiple methodologies and disciplines 
• Dynamic Problem Solver with customer focus
• Ability to motivate a team to meet tight project timelines
• Experience with project task planning, resource forecasting and management  
• Detail-oriented with deep experience in project status & budget reporting
• Must have very strong interpersonal and communication skills including a demonstrated ability to partner with others, and be able manage complex relationships
• Ability to quickly and effectively triage escalations and drive resolution
• Bachelor’s Degree in Business, Computer Science or related field and experience with Six-Sigma Process or similar methodologies

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 70.00/hr.