Job Title: Patient Access Liaison II
Location: Alhambra, CA 91803 | 100 % Remote (Local candidate ONLY)
Duration of Assignment: CTH, 13 weeks, with a possibility for an extension no guarantees
Work hours: Job seeker must be open 7 am-7 pm staggered shifts, possible weekends, job seekers Must be able to work OT
Parking: Client Parking Rates
Interview Process: Two step interview process) 2 Video/ Teams interview
Dress code: Business Casual

Must Haves:

• Please note that simply adding "Call Center Environment" to the job title or as a skill on the resume does not count as actual experience.
• We need job seekers who TRUTLY have hands-on call center experience.
• High School Diploma
• Minimum two (2) years of experience working in a CALL CENTER, customer service, and Healthcare department/ environment.
• Demonstrated interpersonal skills.
• Ability to multitask.
• Excellent verbal and written communication skills.

 
Preferred:

• Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.
• Associate or bachelor’s degree in healthcare, business or operations field strongly preferred.

 
Description:

• Serves as primary point of contact for access to client’s academic medical centers and client’s Health Sciences Campus.
• Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system.
• Responds to basic inquires and refers other inquires to appropriate medical personnel.
• Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems.
• The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility.
• The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.00/hr.