Job Title-Operations Analyst
Job Duration-12 Months
Job Location-Norfolk, VA 23509
Shift timing-Rotating Shift Work / 6-week schedule, including weekends and holidays as needed
 
Top Required Skills:

• Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changes priority levels
• Ability to work under pressure and make well thought out decisions
• Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans
• Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients
• Prior dispatch skills (911 operations centers, utilities operations centers, etc.)

 
Soft skills:

• Strong communication skills both verbal and written
• Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams

 
High Level Project Overview:

• High Level Project Overview: monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.

 
Preferred Years of Experience:

• Nice to have hands on dispatch/operations center experience

 
Education:

• Minimum High School Diploma/GED

 
Preferred Candidate Experience:

• Prior utilities operations center experience or 911 operations center experience as an operations analyst

 
Preferred Interview Process Overview (High level):

• Onsite/In Person Interview

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 28.06/hr.