Job Title: Data Entry Clerk I
Duration: 3 months
Location: Schaumburg, IL 60196
Work Schedule: Mon – Fri | Flexible start 7:30 – 8:30 AM 
Worksite: Hybrid | (Home Office; onsite as needed only)

Position Overview
We are seeking a detail-oriented and proactive Data Entry Clerk to join our team. In this role, you will be responsible for accurately entering, verifying, and maintaining data in our Oracle system while ensuring timely case processing and exceptional support for internal stakeholders. The ideal candidate will possess strong organizational skills, clear communication abilities, and the capacity to manage multiple priorities in a fast-paced environment.Key Responsibilities
Data Management & Processing

• Accurately enter and update data in Oracle systems, ensuring completeness and consistency.
• Verify and cross-check details to maintain high standards of accuracy.
• Efficiently process cases and ensure timely fulfillment according to established procedures.
• Proactively troubleshoot and resolve discrepancies or missing information.

Customer & Internal Support

• Engage with Customer Support Managers (CSMs) to understand needs and provide effective solutions.
• Address inquiries and concerns promptly and professionally to ensure satisfaction.
• Communicate clearly and professionally with customers, co-workers, supervisors, and management.
• Provide timely updates regarding case status, outstanding issues, or required clarifications.

Documentation & Compliance

• Maintain accurate and detailed records of all interactions and requests in conversation logs.
• Create notes and document issues or escalations for future reference.
• Adhere strictly to company processes, procedures, and compliance standards.

Pipeline Management & Issue Resolution

• Review and prioritize a pipeline of cases to ensure deadlines are met.
• Escalate issues when necessary to avoid delays or service disruptions.
• Identify recurring issues and collaborate with teams to support process improvements.

Daily Responsibilities

• Contract loading for various service programs across multiple systems.
• Pre-audit submitted information before loading; post-audit loaded data for accuracy and completeness.
• Support field teams in using the Q2SC (Oracle) contract loading tool.
• Utilize Oracle Install Base for data additions and modifications.
• Monitor contract submittals to ensure timely and coordinated responses.
• Manage contract corrections, changes, and database updates to maintain efficient cycle times.
• Service Cloud case management to ensure accurate cycle time and reporting.
• Facilitate and support individual and team work distribution.
• Prepare and present reports on work activities and performance metrics.

Qualifications & Skills
Experience: 1–3 years in data entry, administrative support, or a similar role.
Technical Skills: Proficiency in Oracle systems, MS Excel, and Google applications (Sheets, Drive, Gmail).
Typing Speed: Ability to type 25–30 words per minute with high accuracy.
Attention to Detail: Strong ability to verify and maintain data accuracy.
Communication: Excellent written and verbal communication skills for email, phone, and documentation.
Problem-Solving: Ability to troubleshoot discrepancies and resolve issues independently.
Organizational Skills: Capable of managing multiple priorities and meeting deadlines.Preferred Attributes

• Experience in internal customer support or case management environments.
• Familiarity with process improvement initiatives.
• Ability to work collaboratively in a team-oriented setting.
• Strong decision-making skills, ownership of tasks, and respect for confidentiality.
• Cultural awareness and adaptability in diverse work environments.

  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 26.48/hr.