Max Bill Rate w/ MSP Fee removed (do not exceed): $38.55-----------------------------------------------------The Employee Success Specialist is a member of the Employee Success Shared Services team and has an exciting opportunity to help design and build a global shared services HR delivery model Responsibilities include, but are not limited to: initial point of contact for employees regarding questions related to HR policies, programs, practices or to resolve issues, own data auditing and integrity, and act as the primary point of contact to our partner groups such as Payroll and IT. Experience working in an HR shared services organization is ideal as we are embarking on an initiative to create a better employee experience that will change how Employee Success delivers solutions. The successful candidate should also have strong organizational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the organization. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is experienced in supporting a variety of HR disciplines. Responsibilities: Partner with Employee Success Business Partners (ESBPs) to deliver a delightful employee experience to their assigned business unit. Facilitate administrative aspects of employee onboarding including new hire paperwork completion, answering general questions, and ensuring all new hires experience a smooth transition. Assist employees to resolve issues regarding benefits, compensation, immigration, and some employee relations by providing needed information or escalating in accordance with defined processes. Record and track all customer interactions using case management tool. Follow through to ensure case is resolved and closed appropriately and satisfactorily. Maintain appropriate level of process, program, and policy knowledge in order to assist employees. Own data integrity of all employee activity including auditing new hire information and employee changes. Provide continuous feedback to peers, management, and partners about trends, processes, and opportunities for improvement. Provide operating procedures and online file creation and maintenance as needed. Conduct system testing support as needed. Respond to employment verifications not provided by outsourced provider. Ensure compliance with SOX processes and support internal and external audits in this area. Required education, skills, experience, and abilities: Bachelor's degree in an HR discipline or minimum of 1 year work experience in an HR service environment. Exceptional problem solving skills with passion for data integrity, process definition, and continuous learning. Excellent verbal and written communication skills: concise, articulate, and confident. Outstanding listening skills with ability to navigate and consult with employees through personal and sometimes difficult circumstances. Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution. Comfortable with a high-paced environment with competing priorities. Drives results and is solutions-oriented. Ability to maintain confidentiality in all aspects of job responsibilities. Outstanding project management skills including ownership over planning, tracking, and communicating project status/results. Exceptional time management, organizational, prioritization and follow-up skills. Places high priority on data integrity and security, confidentiality. Able to build credibility with both individual contributors and the executive staff. Work effectively in a team environment. Proficient in Word, Excel, PowerPoint, Google Docs. Thirst for growth and ability to drive process improvements utilizing technology. Experience with employment laws and practices for the region they support. Desired skills, experience, and abilities: Experience with global HR Systems (Workday, ADP). Experience working across multiple disciplines and geographies in HR. Experience with global employment law and practices. Some experience utilizing case management tool preferred. Familiarity with http://salesforce.com/? target=?_blank??salesforce.com or other cloud based application. Experience working in HR shared services organization for established company is ideal.-----------------------------------------------------------------Aside from the job description, can you provide an overview of what a day for this contractor will look like?: This job will be very adjudication heavy. With the acquisition of Informatica, we will see hundreds, if not over a thousand of orders the contractor will need to manage. The majority of the cases will require assistance with criminal forms and answering questions.Please rank your preferred top skill sets: (For Example: tools, previous experience, technologies) tools - First Advantage, customer service, case management, excelMust have skills: Background investigation adjudicationTeachable skills: Servicecloud navigationOptional skills:4. How quickly are you looking to interview/hire?: asap! Would like to get someone onboarded before the new year5. I understand this is approximately a DURATION contract. Any possibility of extension or going perm? - we have funding for only 6 months with little potential for extension6. This role is located in LOCATION.Can this position be fully remote? - must be in IndianapolisDoes this worker need to near any hubs? (If so, provide onsite address and how many days per week) - 3 days, Indianapolis officeIf the role requires the worker to be onsite? (If so, provide onsite address and how many days per week) - 3 days, Indianapolis office7. Any specific time zones this candidate will need to work to accommodate? Eastern8. How many interview rounds and will there be any assessments? (Please Note: Please try to condense multiple round interviews to panels to ensure candidates are still available). screening with me, the hiring manager. Then two follow up interviews with members of the team9. Years of Experience: 2-4 minimumHow many years of experience would you consider overqualified? - not applicable for a career background investigatorHow many years of experience would you consider underqualified? under 210. Any other critical details to note for our suppliers? (Team size, applicable job titles that would apply) This is a small background investigation team that sits within recruiting operations. This hire is to support a major M&A that has high volume, but there could be other M&As that happen during the course of their contract or standard new hire cases that they work on as well. 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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 7.25/hr.