Job Title: Sr. Change Manager
Location: Remote – EST hours
Duration: 12 months
 
Job Description
(Service Strategy & Experience – ServiceNow, ESM & Technical Operations)
 
Job Summary
The client’s Service Strategy & Experience (SSE) organization is seeking an experienced Change Consultant to support strategic transformation initiatives across  ServiceNow platform optimization, Enterprise Service Management (ESM) and Technical Operations, including foundational capabilities such as CMDB, data quality, governance, and operational modernization.
This role partners closely with Product Managers, Program/Project Managers, technical SMEs, and cross-functional leaders to drive adoption, readiness, and effective stakeholder engagement across high-visibility, enterprise-wide changes.
You will apply advanced change management methods to develop and execute strategies, plans, communications, and enablement that support successful adoption of new processes, technologies, and ways of working. Your efforts will help ensure organizational readiness, minimize resistance, and maximize value realization for complex, large-scale transformations.
 
Primary Responsibilities
Strategy & Assessment

• Monitor planned and active project and initiative roadmaps
• Apply a structured, enterprise-grade methodology to lead change management activities
• Perform change management and stakeholder impact assessments
• Proactively identify change risks, readiness gaps, and mitigation strategies

Planning & Execution

• Create and execute comprehensive change management strategies, plans, and deliverables
• Develop user enablement content that prepares impacted teams for new processes, data standards, and system capabilities
• Track, monitor, and report change progress, issues, and organizational adoption levels

Collaboration & Coaching

• Consult, advise, and coach project teams, stakeholders, and leaders to drive strong sponsorship and consistent messaging
• Partner with Product Managers, Program Managers, ServiceNow, Standards & Governance Office, and technical SMEs to ensure alignment across transformation workstreams
• Promote accountability and continuous improvement within project and change activities

 
Measurement & Reporting

• Establish success metrics and leading indicators aligned to adoption, experience, and business outcomes
• Track and report stakeholder feedback, adoption trends, and resistance points
• Support benefits realization and post-go-live reinforcement efforts

 
Required Skills & Experience

• 7+ years of experience leading organizational change efforts, ideally in technology, IT operations, or enterprise service management environments
• Highly proficient in advanced change management methods, frameworks, and tools (ADKAR, Prosci, Kotter, etc.)
• Experience supporting large-scale, complex transformations involving systems like ServiceNow, operational process redesign, and organizational shifts
• Ability to manage multiple concurrent complex initiatives from assessment through adoption and reinforcement
• Strong understanding of adult learning, instructional design, and enablement principles
• Familiarity with project management approaches, including agile, and phases of the project lifecycle
• Exceptional communication skills (written, verbal, and visual) with ability to tailor messaging to diverse audiences
• Excellent active listening, facilitation, and relationship-building skills
• Ability to influence without authority and guide stakeholders toward a shared vision and behavioral change
• Strong problem-solving and root cause analysis skills
• Ability to drive clarity, alignment, and adoption across cross-functional teams

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 75.00/hr.