Position Title: Sales Administration Analyst
Work Location: 255 Technology Park, USAFL02002 Lake Mary, FL
Assignment Duration: 6 Months
Work Schedule: M-F, 9AM-6PM EST, potential opportunity for OT
Work Arrangement: Hybrid - 3 days onsite and 2 days WAH
 
Note: This role will be hybrid - 3 days onsite and 2 days WAH. Candidates must be sourced from within a commutable distance of the Lake Mary, FL office as 100% WAH is not available.
 
Position Summary:

• Serve as primary lead for internal/external customers for all Specialty Pharmacy/AIC/HS partnerships.
• Responsible for leading relationship and retention focus for existing strategic group portfolio.

 
Key Responsibilities:

• Works with Specialty Pharmacy/AIC/HS Representatives to gains sales insight and helps to drive organic sales growth and targeted goals.
• Project lead for efficient resolution of customer issues, on-boarding, EComm troubleshooting, account ordering, return goods, credit & rebills and contract & price loads.
• Ability to organize and lead individuals to collaborative solutions effectively communicating via phone and email with group administrators, CSD departments, buyers, and executives, as needed.
• Responsible for managing multiple group mailboxes, including creating and ensuring processes are maintained for superior customer service achievement.
• Assist and collaborate implementation meetings providing guidance and resolution for customer pain points across various departments.
• Assist and evaluate internal/external customer reporting for optimal strategic partnership growth and compliance.
• Engage as a primary SME with product and contract loads for Specialty Pharmacy/AIC/HS partnerships to ensure seamless and accurate transactions are achieved, including sales orders and target attainment.
• Assist customer with Windows based applications on-boarding, account management and issue resolution as Primary support.
• Assist with internal & external customer communications via phone, email for efficient resolution.
• Function as Specialty Pharmacy/AIC/HS groups SME for existing and potential new business growth.
• Assist other departments as primary contact for all Specialty Pharmacy/AIC/HS group partnerships.
• Process management and engagement for customer retention.
• Communication outreach for existing partnerships optimization.
• Ability to multi-task and troubleshoot ongoing requests managing multiple key partnerships.
• Candidates will be supporting either the Physical Engagement or Specialty Pharmacy areas

 
Qualification & Experience:

• 3+ years customer service experience supporting inside or outside sales
• Advanced Microsoft Suite knowledge (Excel, Outlook, Word, One Note), SharePoint, SAP, Business Objects, SalesForce, EComm platform support
• Excellent phone and written presentation and communication skills required.
• Demonstrated ability to problem solve individually and as a team setting
• SAP experience is preferred but not required
• Logisitics experience
• At least 2 years of Process Improvement experience
• Professional demeanor
• Strong administrative skills

Education:

• High school diploma, bachelors preferred

 
TOP NON-NEGOTIABLE SKILLS:

• Process Improvement Skills
• Ability to learn and retain new detail as well as apply them quickly
• Attention to detail
• Team player

Position is offered by a no fee agency. 
Location : 255 Technology Park, USAFL02002 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $31.15/hr.