Job Title: Workstation Support/Field Support/PC Tech / Desktop Admin
Location : Richmond, VA 23227
Duration: 12 months
 
Top Required Skills

• Must have experience as a Desktop Technician/Administrator
• Must be able to troubleshoot and resolve any imaging issues for standard PC’s/laptops, tough books, tablets, etc. 
• Must have prior experience configuring and testing client workstations to utilize VPN access using secure token identification.
• Must have proficiency in Windows 11/Office365 products/Outlook/Teams/One Drive.

 
Soft Skills:

• Possesses strong customer service skills.
• Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them.
• Must be an able listener. Communicates early and often with the customer keeping them informed of the situation.

High Level Project/Responsibilities Overview:

• Candidates should have a good understanding and knowledge of installing software and setting up hardware.
• Proficiency in Windows 11/Office365 products/Outlook/Teams/One Drive.
• Proficiency in diagnosing and troubleshooting computer issues.  Should have proficiency with imaging via SCCM and be able to handle large volumes of imaging requests.
• Must be able to troubleshoot and resolve any imaging issues for standard PC’s/laptops, tough books, tablets, etc. 
• Experience supporting cell phones and Ipads desired.
• Experience supporting HP and OCE printers/plotters desired.
• Ability to interface with wide variety of clients and must have excellent customer service skills. 
• Previous Helpline or customer service experience required
• Excellent problem-solving and critical thinking skills required. 
• Must have strong listening skills and be able to respond to multiple customer requests or demands.
• Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand. Willingly cooperates and works collaboratively with a team.
• Configure and test client workstations to utilize VPN access using secure token identification.
• Increase productivity and minimize downtime by supporting all company software, operating systems, workstations, charting/drawing, and network connectivity.
• Install image systems with appropriate OS for client needs.
• Install and configure core applications once base OS image has been deploy.
• Establish Internet accessibility, TCP/IP addresses, and internal and external e-mail accounts.
• Support various connectivity requirements including, but not limit to, Ethernet and TCP/IP.

Preferred Years of Experience:

• Minimum of 3+ years of experience as a Desktop Technician/Administrator

Education:

• Minimum of High School Diploma or Equivalency (Required)

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.00/hr.