Position Title: User Support Technician
Work Location: Newark, DE, USA, 19702
Assignment Duration: 12 months
Work Schedule: Mon–Fri, 8 AM – 5 PM
Work Arrangement: Onsite

Key Responsibilities:

• What does a typical day look like? (daily tasks): Working through break/fix tickets, taking calls, setting up new hire

• Preferred background/prior work experience?:
  Helpdesk experience

• Priority soft skills:
  Time management, communication

• Summary of Duties and Responsibilities

• IT Help Desk support (On rotating basis with some after-hours coverage):

• Answer help desk phone calls.

• Route help desk tickets to appropriate technicians or support groups.

• Provide on the spot troubleshooting as time allows.

• Provide support through Microsoft Teams.

• Provide walk up support.

• Provide local support for the following systems (installation, upgrades, troubleshooting):

• PC/Laptop Hardware and Software

• Network Peripherals, Printers, Copiers

• Telephone System

• Enterprise/Business Applications

• Maintain loaner laptops and projectors.

• Hardware procurement, inventory, disposal support.

• Travel to other Hologic sites to provide support.

Qualification & Experience:

• Windows 10 & 11 experience.

• Microsoft Office 365 experience.

• Knowledge of Laptop/Printer Hardware.

• Networking and Wireless skills a plus.

• PC/Laptop build experience.

• Active Directory and Microsoft Exchange/O365 experience.

• Desktop support tools knowledge.

• Anti-Virus, Malware, Spam, and other security remediation experience.

• Ability to triage, troubleshoot, and resolve moderately complex PC/Network problems quickly and accurately; engage vendors as needed.

• Ability to be an active participant and contributor on a professional IT Support Team.

• Good communication skills, telephone support skills, and interpersonal skills with a customer service focus.

• Ability to plan/organize time and workload.

• Ability to follow standard processes/procedures.

• IT service management system experience desired (ServiceNow experience a plus).Entry level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting.

Education:

• BA/BS MIS or CIS (or related technical discipline) desired

Experience:

• 0-1 years’ experience in IT Help Desk support.

Specialized Knowledge:

• Good troubleshooting and technical skills

• Good communications skills

Additional Details (Including Physical & Mental requirements)

• Must be able to lift 50 lbs.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 28.00/hr.