Job Title: Customer Service RepresentativeLocation: On-site, Columbia, SC 29229Company: SpectraforceAbout Spectraforce:Established in 2004, Spectraforce is one of the largest and fastest-growing diversity-owned staffing firms in the US. We provide talent and project-based solutions to over 140 clients across various industries, powered by our state-of-the-art A.I. talent acquisition platform and passionate teams. Our culture is built on “human connection,” and we strive to bring joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: Spectraforce WebsitePosition Overview:We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will have any type of customer service experience and a passion for helping others. You will be responsible for providing excellent service to our clients and customers, ensuring their needs are met efficiently and professionally.Key Responsibilities:- Respond to customer inquiries via phone, email, or in-person in a courteous and timely manner- Resolve customer issues, concerns, or complaints with professionalism and empathy- Maintain accurate records of customer interactions and transactions- Collaborate with team members and other departments to ensure customer satisfaction- Follow company policies and procedures to ensure compliance and quality service- Perform other duties as assignedQualifications:- Any prior customer service experience (retail, call center, hospitality, etc.) is welcome- Strong communication and interpersonal skills- Ability to handle challenging situations with patience and professionalism- Basic computer skills and ability to learn new systems quickly- High school diploma or equivalent requiredBenefits:- ACA compliant health benefits, dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances- Commuter benefits, 401K plan with matching, and referral bonus program- Paid sick leave (where required by law) and unpaid leave options- Inclusive, diverse, and supportive work environmentEqual Opportunity Employer:Spectraforce is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws.