Title: Trust & Safety Contractor III/ Verification Operations Analyst
Location: New York, NY,10001
Duration: 12 months- Possibility of extension

Description:

• The client is seeking full-time contractors to support the Verification Operations team.
• These roles will focus on metrics-driven root cause analysis (RCA), delivering actionable insights, and providing foundational support for risk-oriented and compliance-driven programs.
• The contractors will help address increased demand for high-quality RCAs, operational insights, and documentation, supporting key programs such as Account Access, Scams, Client Verified, Advertiser Verification, and 3rd Party Vendor Tracking.

Key Responsibilities

• Conduct robust RCAs for major business-impacting incidents and workflow escalations across Access, Scams, Client Verified, Advertiser Verification, and triage portfolios.
• Develop and deliver qualitative operational insights for program managers, policy, product, compliance, and leadership.
• Drive documentation of process enhancements, post-mortem learnings, and best practices to improve Verification Ops efficiency and resilience.
• Support execution of internal initiatives (e.g., Verification Operations Quality Uplift, Advertiser Risk Reduction, Fast-Track Trust Remediation).
• Collaborate cross-functionally to accelerate strategic projects, risk alerts, and compliance reviews.
• Enhance process documentation, SOPs, and onboarding for new team members.
• Analyze data and metrics to identify trends, patterns, and insights that inform operational strategies.
• Communicate effectively with internal stakeholders to ensure alignment and collaboration.

Requirements

• 4+ years of experience in operations analysis, content moderation, risk management, or a related field.
• Strong analytical, problem-solving, and communication skills.
• Experience with root cause analysis, incident management, and operational documentation.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with data analysis and reporting tools preferred.
• Experience working with vendors or external partners is a plus.
• Knowledge of regulatory, compliance, and risk management principles is desirable.

Nice to Have

• Experience with content moderation platforms and tools.
• Prior work in fraud prevention, identity verification, or advertiser trust programs.
• Certification in risk management, compliance, or a related field.

Working Conditions

• Office-based in NYC.
• Must be able to work in a fast-paced environment with multiple priorities and deadlines.
• May encounter sensitive or objectionable content related to fraud, scams, or identity verification.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 36.84/hr.