Job Title: Customer Solutions Representative 2
Duration: 6 Months 
Location: Irwindale, CA (Remote)
Shifts: M-F, 8-5  (shift can vary)

Position Responsibilities:

• Validate customer account information using SAP and program databases (e.g., PV, SBP, MAR).
• Review submitted MSA applications for completeness and accuracy, including model numbers, diagrams, and authorization forms.
• Identify and document deficiencies; escalate unclear or complex cases to program leads as needed.
• Issue service orders for approved applications and track installation status in PCI and PowerClerk systems.
• Respond to inquiries regarding application status, eligibility, and installation timelines.
• Conduct outreach to customers and contractors to resolve issues and gather missing documentation.
• Maintain professional and empathetic communication, especially when handling escalations or sensitive matters.
• Collaborate with program managers, meter technicians, and operations teams to ensure smooth application flow and installation scheduling.
• Support senior specialists with administrative tasks and program-related reporting.
• Participate in team meetings and contribute to process improvement discussions.
• Use Microsoft Excel and other tools to track application statuses, service orders, and customer interactions.
• Generate reports and perform basic data analysis to support program performance and backlog resolution

 
Required Skills/ Experience:

• Education Requirement - High School Diploma or Equivalent
• Proven ability to manage high-volume clerical tasks with accuracy and efficiency.
• Comfortable working in a dynamic, high-pressure environment with frequent changes.
• Strong communication skills and experience in customer-facing roles.
• Proficiency in SAP and Microsoft Office Suite, especially Excel.

Desired Skills:

• Familiarity with MSA application workflows, including SBP, MAR, and PCI systems.
• Prior experience in customer generation, billing operations, or interconnection programs.
• Understanding of service order lifecycle and meter installation processes.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 24.22/hr.