Job Title: Knowledge Operations Specialist (Operations Analyst III)
Duration: 4 months (December 2025 - March 2026)
Start Date: Late November - Early December 2025 (to allow for transition planning)
Reporting: Reports to Sr. Director, Legal and Corporate Affairs Knowledge and Enablement Management
Work Model: Indy, Hybrid - 2-3 days in office (aligned with team structure)
 
Position Overview
The Knowledge Operations Specialist will provide critical support to the Legal and Corporate Affairs Knowledge and Enablement Management (KEM) team during a four-month contract period. This role will focus on enterprise policy updates, knowledge article publishing, and operational support to ensure seamless continuation of knowledge operations workflows.
 
Key Responsibilities:
Knowledge Article Management

• Support knowledge updates and publishing across Confluence and multiple client orgs (Org62, Legal Ops, Peopleforce, Supportforce)
• Assist with knowledge content governance and quality assurance processes
• Support CAP Compass content updates and cross-linking initiatives
• Help maintain AI-ready knowledge formats and structures

 
Policy & Documentation Support

• Assist with enterprise policy management, updates and publication in Confluence
• Assist with Standard Operating Procedures (SOPs) reviews and updates

 
Administrative & Project Support

• Help manage the queue of knowledge requests with the team and assist with matters ticketing and workflow improvements
• Support management of legal knowledge subscriptions and Do Not Call list management and updates
• Submit regular status reports on progress

 
Required Skills & Experience
Essential

• 3-5 years experience in knowledge management/operations, legal operations, or similar field
• Strong project coordination and administrative skills
• Experience with content management systems and documentation workflows
• Excellent attention to detail and ability to manage multiple priorities
• Strong written communication skills
• Ability to work independently with minimal supervision

 
Preferred

• Experience with Salesforce platforms and knowledge base management
• Familiarity with legal or compliance documentation
• Background in policy management
• Knowledge of AI/agent content preparation

 
Success Metrics

• Successful maintenance of knowledge article publishing schedules
• Timely completion of policy updates and compliance training support
• Timely queue and case/matter management
• Effective handoff documentation for permanent team member return 

 
  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 39.30/hr.