Job Title: Partnerships Operations Lead (Services Supply)
Location: San Francisco, CA 94103
Work Model: Hybrid
Duration: 12 months Assignment
Shift/Hours: 40hours/week, M to F
 
About the role:

• Client Services is building a scaled marketplace of high-quality service providers (chefs, massage, photography, and more).
• We partner with platforms, aggregators, and booking/inventory systems to unlock supply at scale.
• We’re hiring a Partnerships Operations Lead to own the post-signature engine: you’ll design the strategy, operating model, and programs that turn deal terms into real supply, quality, and revenue outcomes.
• You’ll sit at the intersection of BizDev, Product, and GTM, creating the playbooks, SLAs, incentives, data flows, and experiments that grow partner-sourced supply efficiently while improving conversion and guest experience.

What you’ll do:
Operationalize partner deals:

• Translate commercial terms into launch plans, SLAs, success metrics, and reporting.
• Stand up partner onboarding programs (data mapping, API readiness, catalogue standards, compliance, payments, dispute/chargeback flows).

Grow supply & conversion:

• Build scalable programs to drive new activations, listing quality, and bookability (inventory health, pricing/availability hygiene, content QA).
• Design incentive frameworks (bounties, co-op spend, tiering) that improve unit economics and partner performance.

Own the performance engine:

• Define and run partner scorecards; establish QBR/WBR cadence with targets for NAAS, CPA/CAC, fill rate, cancel rate, NPS/claims.
• Build automated pipelines/dashboards with Data/Analytics; instrument experiments (A/B, geo pilots, cohort tests).

Create repeatable playbooks:

• Standardize integration requirements, validation tests, and launch checklists.
• Author SOPs for catalogue ingestion, policy compliance, trust & safety escalations, and partner support.

Drive cross-functional execution:

• Prioritize integration and feature requests with Product/Eng based on partner and business opportunities
• Partner with Legal/Policy on data sharing, content/IP, and regulatory needs across regions.

Continuously optimize economics:

• Model lever impacts (channel mix, incentives, take rates) and deliver cost-per-activation and payback improvements at portfolio and partner level.

 What success looks like (Outcomes/KPIs):

• Partner-sourced NAAS: net new active services from integration partners hits plan.
• Unit economics: CPA/CAC down quarter-over-quarter; positive payback within target window.
• Quality & conversion:  ensure improved conversion rates and supply quality
• Speed to value: time-to-launch and time-to-first booking reduced vs. baseline.

Qualifications:

• Bachelor’s degree in business, Finance, Marketing, or related fields.
• 7+ years in Consulting / Partnerships Ops / Marketplace Ops / Supply Ops or Program Management for B2B platforms (e.g., integrations with reservation/booking systems, OTAs, aggregators).
• Proven track record turning partner agreements into scaled programs with measurable supply and revenue impact.
• Comfortable with technical integrations (APIs, webhooks, data schemas); can write precise requirements and run UAT with Eng.
• Strong analytical chops: build business cases, define KPIs, create dashboards, and run experiments.
• SQL/Sheets advanced proficiency required, familiarity with Tableau a plus.
• Experience designing incentives/tiers, SLAs, and QBR frameworks.
• Excellent cross-functional leadership; crisp written docs and playbooks.
• Background in RevOps, Growth Ops, or Product Ops.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 131.03/hr.