Job Title: Supply Program Operations Lead
Location: San Francisco, CA 94103
Work Model: (Hybrid, PST hours)
Duration: 12 months Assignment
Shift/Hours: 40hours/week, M to F
 
About Client Services:

• Client recently expanded beyond its core homes business to launch a new business, Services.
• Services enhance the guest journey through access to high-quality, professionally vetted and trusted providers.
• From private chefs and wellness experts to photographers and stylists, our platform is reimagining travel by unlocking unique, service-driven moments for guests.

About the role:

• Client Services is rapidly growing and looking to unlock high-quality services and tours at scale.
• We’re hiring a Supply Program Operations Lead to build and run the operating system that turns partner integrations and channel programs into predictable net-new active services (NAAS) and profitable growth.
• You won’t negotiate the deals; you’ll design the strategy, programs, and performance engine that maximize the value of our partner, marketing, and sales motions.

What you’ll do:
Diagnoses & size opportunities: Own the supply KPI tree end-to-end (growth, conversion, CAC, etc). Identify gaps, size TAM/SAM by partner/geo/segment and prioritize the highest-impact bets.
 
Build the organic growth system (with Marketing): Stand up always-on, non-paid levers: SEO/content surfaces, community/referrals, partner co-marketing, and lifecycle programs (welcome → activation → quality → reactivation) using CRM/nurture, triggered messaging, and in-product nudges.
 
Design scalable incentives: Create tiered bounties, credits, co-op funds, and performance bonuses that improve activation, quality, and economics; define eligibility rules, abuse protections, and clear payout logic.
 
Launch and scale affiliates: Build an affiliate/creator/connector program (networks + direct) with accurate tracking, transparent dashboards, and compliance—optimize for incremental NAAS, not vanity volume.
 
Translate strategy into plans: Turn priorities into crisp charters with hypotheses, budgets, owners, and timelines; run phased pilots (geo/segment splits), then scale what works with playbooks and SOPs.
 
Instrument, measure, and learn: Own experimentation and attribution (A/B, geo splits, MMM/causal reads). Build self-serve dashboards and weekly readouts; quantify incrementality, LTV/CAC, and payback.
 
Systematize & automate: Partner with Product/Eng to ship tooling for catalog standards, QA, lifecycle triggers, payouts, and partner portals; drive down manual touches per unit.
 
Enable cross-functional execution: Align Marketing, Sales/Field, Partnerships, Scaled Ops, Legal/Policy, and Finance on goals, SLAs, and WBR/QBR cadences; publish scorecards by lever/region/partner.
 
Own outcomes: Understand performance deeply, size opportunities, design and implement the plan, measure results, and build it out at scale—closing the loop from insight → action → growth.
 
Success accelerated growth of the Services business: supply growth, improved quality/conversion, and steadily improving unit economics.
 
Qualifications:

• 8+ years in marketplace/growth/supply ops or consulting spanning performance marketing, partnerships, and sales execution.
• Consulting background (top-tier strategy/ops) with MBA preferred; proven ability to turn strategy into scalable, measurable programs.
• Advanced SQL (window functions, cohorting, experiment readings) and strong analytics; proficiency with Sheets/Excel and BI tools like Tableau.
• Experience with SMB and B2B sales cycles.
• Track record designing incentive/partner tiering, SLAs, attribution models, and WBR/QBR operating cadences.
• Exceptional cross-functional leadership and crisp writing; able to influence at exec and field levels.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 131.03/hr.