Title: Field Service Technician II 
Location: Albuquerque, NM, 87107
Duration: 3  months (Temp to Hire)
Shift Hrs: Monday–Friday, 9:00 a.m.–6:00 p.m, No overtime (OT) during training,  On-call (OC) rotation starts after completing all training and OEM certifications


Note:
Once ready to run calls: Monday–Friday, 9:00 a.m.–6:00 p.m. (start each day from home)

Description:

• Primarily field technician work being dispatched to customer sites. IT Field Technician tasks include driving to client sites and providing general IT support to multiple customers (retailers, banks, etc.), running break-fix and IMAC calls, and supporting clients. The level of support will vary depending on the customer but will include printer, laptop, server, network, and other technology devices.
• We are looking for an experienced Laser Printer Technician with hands-on experience working with Lexmark, HP, Plotter, and Formatter printers and with strong break-fix, hardware repair, and OEM service experience.

Role Expectations:

• The ideal candidate will thrive in a fast-paced environment, demonstrate excellent problem-solving skills, and maintain composure under pressure.
• The technician will be responsible for providing on-site technical support, troubleshooting, and maintenance services to our clients, ensuring that all Service Level Agreements (SLAs) are met within the required 4–6-hour window.
• This role requires extensive driving, efficient routing, and the ability to adapt quickly to changing schedules. 

Top 2 required skills:

• Hardware repair and hands-on break-fix experience (printers, PCs, POS, etc.)
•  Familiarity with ticketing systems

Experience:

• 2–5 years preferred, but we will train the right candidate

Certifications / Education:

• A+ certification is a plus but not required
•  Lexmark certifications and experience are preferred but not required
•  Experience with Lexmark printer break-fix and equipment installs is a strong plus
• HP, Dell, and Lenovo experience is also desired but not required

Compensation:

• Conversion rate: $21.00/hour
• Mileage compensated (daily miles vary; may include longer distances)
• Coverage area: ABQ Metropolitan Area, occasionally Sant Fe

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.00/hr.