Title: Customer Service Rep. I
Duration: 4 months (Contract to Hire)
Location: Raritan, NJ 08869
Shift hours: 1^st Shift (7:30 AM to 4:00 PM Mon-Fri)

Job Description:

• The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
• A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.
• Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

• Customer Service Rep will work with a Team Leader that will direct them to enter orders among other tasks geared toward entering orders into a system, Cerner, and getting the orders out to production for fulfillment.
• Answer questions via email and/or phone.
• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

• Verbal and written communication skills.
• Attention to detail
• Customer service skills and interpersonal skills.
• Ability to work independently and manage ones time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as MS Outlook or data entry software.

Required Skills:

• Comfortable working in a fast paced environment
• Comfortable working alone or as a team
• Data entry skills
• Great communication skills

Education:

• High school diploma or GED preferred. 0-2 years customer service related experience required.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.07/hr.