Job Title: Customer Service/Contact Center - Svc Processor Assistant
Duration: 4+ months (Possible Extension)
Location: RemoteGeneral Purpose of Job
This position will perform and deliver on highly routine work for assigned area(s) of responsibility in accordance with established procedures and guidelines. The incumbent will be responsible for reviewing, researching, and processing highly routine retirement plan administration transactions.Duties And Responsibilities

• Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
• Delivers highly routine work and provides general information in accordance with established procedures and guidelines in a timely manner, meeting deadlines appropriately.
• Performs basic tasks/transactions related to common programs and services by acquiring core knowledge required for the role.
• Meets or exceeds departmental quality and service standards.
• Works overtime as needed.
• Processes assigned highly routine transactions, including but not limited to enrollments, contributions, and distributions, in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards.
• Monitors incoming work queue and ensures items are completed in a timely manner.
• Provides feedback to team members if changes are needed in the process.
• Provides highly routine technical retirement plan information to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs, and demonstrates flexibility and responsiveness.
• Ensures the accuracy and completeness of submitted information.
• Escalates issues/concerns to more senior team members and/or management.
• Maintains plan sponsor and participant data confidentiality.

Additional Position Responsibilities

• Carries out duties in compliance with all state and federal regulations and guidelines.
• Complies with all company and site policies and procedures.
• Remains current in profession and industry trends.
• Makes a positive contribution by:
  • Suggesting improvements
  • Learning new skills, procedures, and processes
• Performs other duties as required.

Education And Experience

• High School diploma or GED (Minimum Required)
• No prior experience required

Language Skills

• Ability to read, analyze, and interpret internal documents, including policy and procedures and standard operating procedures.
• Demonstrates good written and verbal communication skills.

Mathematical Skills

• Works with mathematical concepts such as addition, subtraction, multiplication, division, averages, and/or variances.

Reasoning Ability

• Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrates ability to evaluate information and the implications of a course of action or solution.

Other Skills And Abilities

• Ability to perform repetitive tasks while maintaining speed, accuracy, and attention to detail without loss of productivity.
• Ability to perform under stress in cases of emergency, critical, or hazardous situations.
• Ability to work collaboratively in a team environment.
• Demonstrates ability to work in a fast-paced environment.
• Demonstrates interpersonal skills with a collaborative style.
• Demonstrates organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
• Demonstrates solid relationship management skills with internal and/or client stakeholders (e.g., management, peers, colleagues, customers, etc.).
• Demonstrates the ability to use sound judgment and discretion regarding confidential information.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Successfully completes regulatory and job training requirements.

  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 19.10/hr.