Title: Senior Customer Service Representative
Duration: 3 Months
Location: Remote (must visit office to pick up equipment)
Schedule: Primarily 10:30 AM – 6:00 PM, with occasional flexibility to start at 9:00 AM as needed
 
Job Summary:
The ideal candidate is experienced, self-motivated, and capable of handling routine and moderately complex customer inquiries with minimal supervision.
 
Key Responsibilities:

• Handle incoming customer inquiries and provide timely, accurate responses in both French and English.
• Conduct research to resolve more complex or unusual customer questions.
• Document and monitor call center interactions and maintain accurate records.
• Work independently while escalating issues as needed.
• Demonstrate flexibility in work hours, with the ability to occasionally start at 9:00 AM.

Qualifications:

• Fluent in French and English, with excellent verbal and written communication skills in both languages.
• Proven experience in customer service or call center support.
• Ability to work independently under moderate supervision.
• Strong problem-solving and research skills.
• Comfortable with remote work and capable of picking up required equipment from the office.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 23.10/hr.