Job Title: Field Tech Support
Hours: M-F 8-5pm
Location: Dallas, TX, candidate will likely work out of Richardson as well. Onsite
Duration: 4 Months, yes, there is the potential to convert

• Resource's typical working day:Desktop support helping a wide range of end users
• Building and supporting client hardware and software
• Responding to tickets
• Maintaining office technology
• Level 1 & Level 2 software support enterprise level
• Backend office MS Office Support
• MS Intune
• Active Directory
• Remote management
• Incident Request Management

Years of Experience needed:

• 3 years+ of enterprise experience (2nd level support), focus on customer service
• Level of Education:
• H.S Diploma
• Systems/Software proficiencies:
• MS Intune, Ticketing Systems, MS Office Suite

Certifications/Licenses:
n/a

Top Must have Skills:

• Experience with Remote software tools, Lifecycle management
• Level 1 & Level 2 software support enterprise level
• Backend office MS Office Support
• MS Intune
• Active Directory
• Remote management
• Incident Request Management
• Front facing customer service

Top Nice to have Skills:

• Interview Process: 2 rounds, 1st round - Technical/skills evaluation, 2nd round - both virtual (Teams)

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.00/hr.