Position Title: Customer Service Rep
Work Location: Gulfport, Mississippi 39503, USA
Assignment Duration: 3+ Months
Work Schedule: 40/week – 8:30-5pm plus on call every other week

Position Summary:

• work directly with medical professionals and physicians to facilitate patient care

Background & Context:

• advocate for and work in lockstep with chronic patients

• work for an organization that rewards success and fosters a culture of promotion

Key Responsibilities:

• provide outcome-based solutions for our physician referral sources and existing patient population

• Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments

• Prepare and analyze the billing and setup paperwork for patient services

• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

• Recommend potential products or services to management by collecting patient information and analyzing customer needs

• Actively participate in the training of new customer service and sales personnel

Qualification & Experience:

• High school diploma or GED preferred

• Proven work experience required

• Ability to learn and apply market and product information, as well as patient billing and insurance requirements

• Multitasking capabilities

• Computer and technological literacy

• Positive and professional personal image

Physical Demands:

• This employee must occasionally lift and/or move up to 25 pounds.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 17.00/hr.